About this role
Functional Job Responsibilities
- Deal assigned games in accordance with standard operating rules and procedures.
- Demonstrate competence in chip work, float management, card placement, accurate payout, and other required skills.
- Pay winning and collect losing wagers in a correct and smooth flow of the game, including cash buy-ins, chip buy-ins, and color changes.
- Report any suspicious activity to protect the integrity of the games.
- Report disputes and complaints arising from the table.
- Assist the Pit Supervisor in monitoring patron gaming activities.
- Provide exceptional customer service to patrons, maintain patron identity, and gaming history confidential.
- Interact with patrons in a professional and articulate manner using English language.
- Offer patrons all the available proposition and side bets on the table and provide information about game rules to promote the game to patrons.
- Handle patron concerns quickly and efficiently within the scope of authority.
- Invite patrons to register for card membership and assist with any related queries.
- Perform manual shuffles or facilitate machine shuffles of cards as applicable.
- Comply with the varying and existing dealing procedures of games if assigned to Solaire Online tables.
- Read, verify, and sign appropriate documents as necessary.
- Adhere to regulatory, departmental, and company policies, as well as attendance and punctuality guidelines of the job.
- Ensure compliance with company grooming standards.
- Ensure personal safety and the safety of co-workers and patrons around them.
Requirements
- Minimum height of 5'4"
- Strong customer service orientation with the ability to build rapport with guests and customers.
- Possesses a positive attitude, professionalism, and a high level of integrity.
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