About this role
- Greet and interact with guests in a friendly, professional, and welcoming manner.
- Take drink orders, provide recommendations, and address guest requests to enhance their experience.
- Ensure timely and accurate delivery of drinks and food orders to guests.
- Maintain a positive, friendly, and helpful attitude, even during high-volume periods.
- Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and casino specifications.
- Demonstrate expertise in mixing a wide range of cocktails, mixed drinks, and other beverages.
- Ensure that all beverages are made with attention to quality, taste, and presentation.
- Accurately process cash, credit card, and other payment transactions.
- Ensure that all financial transactions are correctly recorded in the system.
- Handle tips and gratuities in accordance with company policies and procedures.
- Maintain cleanliness and organization of the bar area, including wiping down surfaces, cleaning glasses, and disposing of trash.
- Ensure the bar is fully stocked with necessary ingredients, garnishes, glassware, and equipment.
- Monitor the cleanliness of the bar, including floor areas, equipment, and storage spaces, throughout shifts.
- Keep track of bar inventory, including alcohol, mixers, and garnishes, and inform management when supplies are running low.
- Assist with restocking supplies and properly storing items.
- Report any damaged or broken equipment to management promptly.
- Follow all legal and company guidelines regarding the service of alcohol, including verifying the age of guests and ensuring guests are served responsibly.
- Monitor guests for signs of intoxication and take appropriate action, including refusing service or involving security if necessary.
- Adhere to all local regulations related to alcohol service and safety.
- Address any guest concerns or complaints promptly, calmly, and professionally.
- Resolve issues to the satisfaction of the guest, escalating to a supervisor or manager if necessary.
- Maintain composure and professionalism even during stressful or busy times.
- Work closely with other bartenders, servers, and food runners to ensure smooth operations and efficient service.
- Communicate effectively with team members and management to coordinate service and ensure customer satisfaction.
- Assist in training new bartenders or other team members when needed.
- Creates and promotes bar specials, seasonal drinks, events, and new menu items for guests.
- Assist with event preparation and breakdown as needed, ensuring service runs smoothly during high-traffic periods.
- Maintain cleanliness and sanitation standards in accordance with company policies and health regulations.
- Ensure that all glassware, utensils, and equipment are properly cleaned and sanitized before use.
- Follow all safety procedures, including handling hazardous materials like cleaning products and handling equipment safely.
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