Manager, Workforce Productivity & Governance
About this role
Job Purpose
The Manager, Workforce Productivity & Governance will assist Deputy Director, Strategic Human Resource & Partnerships in driving workforce productivity, manpower governance, business performance, strategic initiatives and regulatory reporting initiatives across SMRT Trains.
The role is responsible for overseeing organisational performance monitoring, productivity performance monitoring, coordinating workforce and productivity-related submissions, managing manpower governance frameworks, and supporting engagement with regulatory agencies. The Manager will work closely with Business Units, HR and corporate stakeholders to ensure workforce resources are effectively governed, productivity objectives are achieved, and regulatory requirements are met.
The Manager, is also responsible for overseeing the department’s strategic human resource planning and supporting the effective administration of office operations, HR matters, and financial management. The role ensures that departmental resources are managed efficiently, policies are followed, and operational support is provided to enable smooth day-to-day and long-term planning.
Responsibilities
• Develop and maintain workforce productivity frameworks, develop KPIs and dashboards to analyse productivity, utilisation, operational across Trains.
• Support the identification and implementation of workforce optimisation opportunities through process improvements, digitalisation and automation initiatives.
• Coordinate productivity reviews and performance reporting for management.
• Lead the preparation, consolidation and submission of workforce and productivity-related reports to regulatory agencies.
• Ensure the accuracy, consistency and integrity of workforce, productivity and operational data used for reporting purposes.
• Coordinate responses to regulatory queries, audits and information requests.
• Maintain governance processes and documentation supporting regulatory submissions.
• Support the development and implementation of business plans and strategic initiatives, manpower governance frameworks and policies.
• Monitor organisational performance indicators and provide insights to support management decision-making.
• Review and analyse workforce-related performance indicators and recommend improvements where necessary.
• Facilitate governance reviews relating to workforce productivity and manpower utilisation.
• Conduct analysis on business performance, productivity, workforce utilisation and operational effectiveness.
• Develop management reports, dashboards and presentations to support strategic decision-making.
• Provide insights and recommendations to improve workforce effectiveness and organisational performance.
• Support annual business planning exercises involving budgeting, resource and productivity considerations.
• Collaborate with HR, Finance, Business Units and corporate stakeholders to align workforce and productivity initiatives.
• Serve as the secretariat and coordination lead for workforce and productivity-related management meetings, committees and working groups.
• Support engagement with external stakeholders and regulatory agencies on workforce and productivity matters.
Qualifications & Work Experience
• Bachelor's degree in Human Resource Management, Business Administration, Economics, or a related field.
• Minimum 4 years of experience in in corporate planning, business planning, workforce planning, organisational development, business performance management, productivity management, governance, strategy or related functions.
• Experience in developing strategic planning, organisational transformation, workforce optimisation or business performance initiatives.
• Experience in analysing business, operational or organisational issues and providing recommendations to support management decision-making.
• Experience in preparing management papers, strategic reviews, board papers, policy proposals and presentations for senior management.
• Familiarity with governance frameworks, performance management systems, productivity measurement, regulatory reporting or organisational planning processes
• Proficiency in data analysis, performance reporting and the use of analytical tools to derive insights and support business decisions.
• Experience in managing cross-functional projects and working with diverse stakeholders across business and corporate functions.
• Ability to work as part of a team and contribute to a positive work culture.
Skills
• Good understanding of corporate planning principles, organisational transformation, manpower governance frameworks and organisational design concepts.
• Ability to evaluate workforce requirements, workforce risks and productivity opportunities from an enterprise-wide perspective.
• Strong interpersonal skills with the ability to engage, influence and build consensus among stakeholders across different functions and levels of the organisation.
• Ability to manage competing priorities and drive alignment towards common organisational objectives.
• Excellent written and verbal communication skills with the ability to articulate complex issues clearly and concisely.
• Ability to prepare management papers, presentations and reports for senior management and external stakeholders.
• Ability to manage multiple initiatives concurrently and deliver outcomes within tight timelines.
• Proficiency in data analysis, performance monitoring and reporting.
• Ability to develop dashboards and management reports to support decision-making.
• Proactive, resourceful and self-driven with a strong sense of ownership and accountability.
• Meticulous, organised and able to work effectively in a dynamic and fast-paced environment.
• Experience in driving change initiatives, process improvements and transformation efforts involving multiple stakeholders.
• Proficient in HR information systems, Microsoft Word, Excel, PowerPoint, Visio, PowerBI, and other software tools supporting data analysis, visualization, and communication.
SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.
Company at a glance
SMRT Corporation Ltd (SMRT) is a leading public transport services provider in Singapore. As the nation's dominant rail operator, SMRT manages and operates the North-South Line, East-West Line, Circle Line, Thomson-East Coast Line, and Bukit Panjang Light Rail Transit. These services are complemented by its bus, taxi, and private hire vehicle operations. Through Kaizen, SMRT enhances lifestyles by creating vibrant transit destinations for commuters and the communities it serves. In addition, SMRT collaborates with Malaysia's Prasarana to design, build, and subsequently operate, and maintain the RTS Link, which will enhance cross-border connectivity between Singapore and Johor. SMRT's core values are encapsulated in the acronym R.I.S.E, which stands for Respect, Integrity, Safety, Service, and Excellence. SMRT is dedicated to providing safe, reliable, and commuter-centric transport services.
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