Executive, Partner Sales (Taxi)
About this role
Job Purpose
We are seeking driven and people-oriented Partner Sales Executive to grow our Taxi fleet by onboarding new driver-partners into our Taxi leasing programmes. The role focuses on Taxi driver-partner acquisition, sales conversion, and relationship building, supporting the end-to-end recruitment and onboarding of drivers for the vehicle fleet, with a focus on Taxis.
This role is responsible for daily sales operations, partner engagement, customer service, and ensuring a high hired-out rate of vehicles, with a focus on Taxis.
Responsibilities
Partner Acquisition & Sales
- Proactively source and acquire new drivers through walk-ins, leads, referrals, outreach activities and ground engagement
- Understand driver needs and recommend suitable vehicle or leasing solutions
- Explain leasing packages, rental structures, incentives, and onboarding requirements clearly to prospective drivers
- Follow up promptly on sales leads and convert enquiries into confirmed hirers through effective sales engagement
- Manage sales leads through CRM or internal systems and maintain accurate records of customer interactions and status updates
- Achieve monthly individual acquisition, conversion KPIs
Customer Engagement & Onboarding Support
- Build trust and maintain professional relationships with prospective drivers
- Own the driver journey from first enquiry to successful onboarding, act as primary contact during the first 1 month of driver’s tenure
- Address enquiries relating to rental terms, payment cycles, and operational policies
- Resolve any feedback and complaints with a strong service first approach
- Guide drivers through documentation, system setup, and vehicle collection
- Coordinate with operations and support teams to ensure smooth vehicle collection
- Ensure compliance with company policies and regulatory requirements
Market Insights & Feedback
- Gather and provide feedback on driver concerns, market conditions, and competitor offerings
- Support continuous improvement initiatives for driver acquisition campaigns, sales processes, and customer experience
Planning & Reporting
- Prepare and present sales performance reports, forecasts and pipeline updates
- Maintain proper documentation for driver-partner applications and onboarding files
- Any other ad hoc duties as assigned
Qualifications & Work Experience
- Diploma or other equivalent qualification
- At least 2 years of sales experience (preferably in mobility/automotive/Taxi industry).
- Strong communication and persuasion skills
- Comfortable engaging frontline driver community
- Sales-driven with strong follow-up discipline and ownership mindset
- Comfortable working in a fast-paced and dynamic environment
- Minimum 1 year of safe driving experience (possession of a valid Class 3/3A driving license)
Skills
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Proficient in Microsoft Office Suite.
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Excellent organisational and multitasking abilities
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Skilled in navigating and coordinating with internal teams and external stakeholders.
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Collaborative mindset with a focus on team success
Company at a glance
SMRT Corporation Ltd (SMRT) is a leading public transport services provider in Singapore. As the nation's dominant rail operator, SMRT manages and operates the North-South Line, East-West Line, Circle Line, Thomson-East Coast Line, and Bukit Panjang Light Rail Transit. These services are complemented by its bus, taxi, and private hire vehicle operations. Through Kaizen, SMRT enhances lifestyles by creating vibrant transit destinations for commuters and the communities it serves. In addition, SMRT collaborates with Malaysia's Prasarana to design, build, and subsequently operate, and maintain the RTS Link, which will enhance cross-border connectivity between Singapore and Johor. SMRT's core values are encapsulated in the acronym R.I.S.E, which stands for Respect, Integrity, Safety, Service, and Excellence. SMRT is dedicated to providing safe, reliable, and commuter-centric transport services.
Terms of Use: We welcome your comments, constructive feedback and suggestions. We expect that our users follow the Terms of Use and share their opinions respectfully. We do not discriminate against any view, but we reserve the right to remove comments that contain vulgarities, are personal attacks against individuals or are deemed inappropriate and/ or disrespectful towards users of our page. For the purpose of constructive discussions, please note that SMRT reserves the right to remove irrelevant or offensive comments. Users who breach the above-mentioned may also be banned from this page.
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