Billing Specialist, Resource Management
About this role
Job Purpose
The main role of this position is to provide strong administrative support to the Trains Billing Hub; ensuring accurate and prompt billing.
Responsibilities
- Day to day support to Trains Billing Hub
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- To see through the billing cycle from receipt of order to receipt of payments
- Ensure timely and accurate billing:
- manpower project claims from LTA
- reimbursements/grant from LTA
- recovery/reimbursement/grant from other government agencies
- recovery from clients/contractors
- Resolving billing or claims disputes
- Accruals & Budget
- Ensure timely processing and reporting of accruals and revenue forecast for the projects
- Prepare Annual Budget Template for dissemination to project teams
- Compliance
- Advise project teams and other internal users regarding SMRT’s internal processes, reimbursement process and claim matters
- Administer application process for notification and/or approval from LTA in compliance with Trains’ Rapid Transit System License
- Active participation in KAIZEN efforts : from identifying issues and challenges, developing plans to implementation of the changes
- Perform data entry and maintain organized billing files in Company’s archiving systems.
- Participation in ad hoc assignments as assigned by the Team Head or Department Head.
Qualifications & Work Experience
- (Higher) Nitec or Diploma graduates in any discipline would be considered.
- Experience in Administration, Billing, Operations or Project management or any related field would be advantageous
- Exposure or experience in the Rail or Transport Industry is an advantage.
Skills
- Strong teamwork
- Ability to multi-task and independently handle multiple issues concurrently
- Comfortable to liaise with different groups of personnel
- SMRT internal users (technical, frontline and management staff)
- LTA or other government agencies
- External contractors/clients
- Proficient in Microsoft Office Suite (Outlook, Teams, Word), especially Excel (Pivot, Formulas such as “lookup”).
- Familiarity with other Office 365 apps such as Sharepoint List, Power Automate, Power Apps, Microsoft Forms and Power BI would be an advantage.
Company at a glance
SMRT Corporation Ltd (SMRT) is a leading public transport services provider in Singapore. As the nation's dominant rail operator, SMRT manages and operates the North-South Line, East-West Line, Circle Line, Thomson-East Coast Line, and Bukit Panjang Light Rail Transit. These services are complemented by its bus, taxi, and private hire vehicle operations. Through Kaizen, SMRT enhances lifestyles by creating vibrant transit destinations for commuters and the communities it serves. In addition, SMRT collaborates with Malaysia's Prasarana to design, build, and subsequently operate, and maintain the RTS Link, which will enhance cross-border connectivity between Singapore and Johor. SMRT's core values are encapsulated in the acronym R.I.S.E, which stands for Respect, Integrity, Safety, Service, and Excellence. SMRT is dedicated to providing safe, reliable, and commuter-centric transport services.
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