Service Engineer

Position: Service Engineer

Location: SKF Malaysia Sdn Bhd

Key Responsibilities:

• Gain and maintain general knowledge about SKF Connected Technologies (CT) Products and related Services,
• Perform high quality service through vibration analysis and troubleshooting using SKF CT Products, and when required, corrective actions such as alignment and balancing.
• Gain and maintain sufficient knowledge about SKF’s portfolio of Maintenance and Power Transmission (MPT) Products including basic monitoring tools,
• Expand competency in other condition monitoring techniques such as thermography, ultrasonic and lubricant analysis,
• Prepare the service reports on diagnosis and prognosis activity for submission to customers,
• Utilize SKF database to maintain all reporting logs, diagnosis history and asset information sheets,
• Prepare necessary documentation for billing process,
• Initiate contact and follow-up on any Service enquiries,
• Offer timely technical support or training on the SKF products to internal and external customers,
• Maintain and ensure availability of essential spare parts for the execution of the projects and services,
• Liaise with peers within ISEA region to ensure continuous support on Condition Monitoring Products with optimum quality.

Desired Qualification, Experience and Traits:

• Bachelor’s Degree in Engineering, in the field of Mechanical or equivalent.
• Certified vibration analyst Level I or II is appreciated.
• At least two years’ experience in a similar role on sales or services using any modern condition monitoring products. Troubleshooting skill is a plus point.
• Knowledge across condition monitoring products and services is essential.
• General understanding of rotating machinery requirements and standards will be an added advantage.
• Willing to travel regularly on pay-and-claim basis to customer sites with own transport within West Malaysia and arranged transport within East Malaysia.
• Must be aware and comply with applicable safety regulations and standards.
• Ability to follow and read work instructions, prints, schematics, drawings etc.
• Ability to draft and make schematics or drawings is a plus point.
• Must be well organized and possess the ability to prioritize tasks while working with short deadlines and in line with SKF practices.
• Good ability to communicate clearly and concisely, write legible proposal and agreement, business correspondence, and guidance notes.
• Agile, sales-oriented, and pro-active.
• Excellent written and spoken English and Bahasa Malaysia.