Engineer Field Ops

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

 

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

 

Are you ready to love your job?

 

The adventure begins right here, with you, at SITA.

 

Job Summary

 

We are seeking a skilled and motivated Engineer Field Ops to join our Networks team in Malta. The successful candidate will be responsible for installing, maintaining, and supporting network infrastructure across multiple client sites, ensuring high availability, performance, and security of systems. This role involves both on-site and remote support, working closely with internal teams and external stakeholders.

 

Key Responsibilities

 

• Provide on-site and remote 1st and 2nd line support for network-related incidents and service requests.
• Install, configure, and maintain network hardware.
• Perform structured cabling tasks, including termination, testing, and certification of Cat5e/Cat6 and fibre optic cables.
• Patch and manage copper, fibre, and telephony connections in data rooms and data centres.
• Monitor network performance and proactively identify and resolve issues to maintain optimal service levels.
• Diagnose hardware and software faults and escalate issues to vendors or third-party providers where necessary.
• Collaborate with clients, service desk teams, and system owners to ensure timely resolution of incidents.
• Maintain accurate records of work carried out, including updates in ticketing systems.
• Ensure network documentation, diagrams, and asset inventories are kept up to date.
• Adhere to health & safety standards and site procedures when performing field work.
• Participate in planned maintenance, upgrades, and infrastructure rollouts.

Qualifications

Skills & Experience

 

Essential

• Proven experience in a network support or field engineering role.
• Understanding of LAN networking concepts.
• Hands-on experience with network equipment.
• Experience in structured cabling and fibre optic installations.
• Knowledge of network monitoring and troubleshooting tools.
• Good problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple site visits.
• Valid driving category B licence

 

Desirable

• Relevant certifications (e.g. CCNA).
• Experience working in managed services or client-facing environments.
• Familiarity with ticketing systems (e.g. ServiceNow or similar).

Working Conditions

 

• Combination of office and field-based role within the Airport terminal and airfield.
• On rotation on-call duties.
• Combination of physical work (cabling, installations) and technical troubleshooting.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

 

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

 

⏰ Flex Day: Make your workday suit your life and plans.

 

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

 

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. 

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

 

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

 

 

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

 

Country (1)

Malta
Starting Salary / Compensation

EUR €23,571.00/Yr.
Salary / Compensation Note

Malta - This starting compensation figure represents total remuneration, including base salary and, where applicable, incentives, allowances, non discretionary payments, and country specific benefits. Compensation is set using objective, gender neutral criteria in accordance with the EU Pay Transparency Directive. Salary history is neither requested nor considered during our hiring process. Your exact offer will reflect your relevant experience, skill level, and the responsibilities of the role.
Salary / Compensation Note

Hidden (-999)