Roles and Responsibilities
The Immigration Operations Manager is responsible for overseeing and managing the other immigration managers, as well as the immigration team, ensuring that all processes and operations are executed efficiently and in accordance with company policies. This role requires developing and training the team on tools, systems, and operational processes, as well as managing the quality and delivery of immigration services. The manager works closely with clients, consultants, and internal departments to guarantee successful visa approvals, while continuously driving process improvements and maintaining high levels of client satisfaction.
Essential Functions and Responsibilities
% of time (must total to 100%)	Description of Duty
10%	Training and Development: Train the immigration team on the use of the Service Engine system and other relevant tools. Ensure team members are proficient in operational processes and templates to execute immigration procedures effectively.
25%	Billing and Financial Oversight: Prepare the team for the billing process, addressing any questions or concerns that may arise. Review and approve billing and expense reimbursements in coordination with the finance department.
10%	Process Monitoring and Quality Control: Oversee immigration processes to ensure quality standards are met and deadlines are adhered to. Resolve inquiries from immigration consultants through the system and prepare support reports for operations.
10%	Team Guidance and Task Distribution: Guide the team in handling cases, distribute tasks and accounts, and monitor workload and productivity. Act as the point of escalation for complex issues, providing solutions and support as needed.
20%	Supervision of Immigration Processes: Closely supervise ongoing immigration cases to ensure timely and successful visa approvals. Ensure the delivery of services aligns with quality standards and client expectations.
15%	Client Case Management: Manage specific client cases, acting as the primary consultant responsible for the account. Build and maintain strong relationships with clients, offering personalized solutions and support.
10%	Continuous Improvement: Drive continuous improvement initiatives within the immigration process. Provide strategic recommendations for process enhancements and implement training programs to elevate team performance.

Qualifications & Preferred Skills

Education & Certification:

• Bachelor’s degree in Law, International Relations, or a related field is preferred.
• Additional certifications in immigration services, global mobility, or process management are advantageous.

Experience:

• Minimum of 10 years of experience in the immigration field, with at least 3 years in a leadership or management role.
• In-depth knowledge of visa and documentation processes, including inbound and outbound procedures.

Technical Skills:

• Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience with case management systems and financial tracking software.

Communication Skills:

• Fluent in English and Portuguese; Spanish proficiency is desirable.
• Excellent verbal and written communication skills, with the ability to communicate effectively with both clients and internal teams.

Leadership and Soft Skills:

• Proven ability to lead and positively influence a team.
• Strong organizational skills, with the capacity to manage multiple priorities in a fast-paced, dynamic environment.
• Ability to maintain a proactive approach and ensure the team meets performance goals.

 

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

 

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!
 
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

 

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information.