Technical Enablement Manager
About this role
Silverfort is on a mission to bring identity security everywhere - to every human, machine, and AI agent, both on-premises and in the cloud.
Our unique technology secures identities and access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers, including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.
Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration that goes above and beyond to help our customers and each other on a journey to reshape the future of identity security.
We are looking for a Technical Enablement Manager to join our Enablement team. In this role, you will own the technical and professional development of our customer-facing engineering and account management teams, turning deep product knowledge into field-ready skills. You will act as the connective layer among Product, CS leadership, and the field, building training programs and a certification framework that keep the team sharp and effective.
Responsibilities
- Partner directly with CS and Product leadership to continuously diagnose gaps in both complex technical product knowledge and critical soft skills, such as discovery, negotiation, executive communication, and escalation handling
- Build, curate, and scale technical enablement content, architectural breakdown modules, and soft-skill playbooks, translating complex product releases into practical, field-ready execution strategies
- Own the technical and operational onboarding roadmap for all incoming CS team members, accelerating their time-to-productivity
- Design and run continuous education programs that keep seasoned team members sharp on advanced capabilities and competitive updates
- Establish, implement, and govern an account-level and engineer-level technical certification framework, developing rigorous testing methods, practical lab assessments, and role-play scorecards to verify operational readiness and capability baseline
- Maintain an active feedback loop with Product and CS teams, relaying field insights and training gaps to help shape product documentation and messaging
Requirements
- 3+ years of experience in Customer Success, Technical Enablement, Technical Account Management (TAM), or Customer Engineering within a fast-paced B2B software environment
- Technical depth across enterprise software architectures, deployments, integrations, and security frameworks
- Track record of building technical training programs from scratch, including learning objectives and certification processes
- Strong cross-functional collaboration skills, with experience partnering with CS Vice Presidents, Directors, and Product Managers
- Experience identifying systemic knowledge gaps and operational inefficiencies, with a demonstrated ability to architect and deploy enablement solutions
- Strong AI orientation- fluent and frequent use of modern AI tools (Claude, Gemini, and similar)
Company at a glance
Silverfort is on a mission to bring identity security everywhere, and allow organizations to operate without fear or disruptions. Fueled by a belief that enterprises and their identity teams deserve better, we found a way to break down the silos of identity security—eliminating the critical gaps and blind spots left behind by a patchwork of point solutions.
After years of research, we found a way to break free from these limitations. Silverfort created the only end-to-end identity security platform that secures all identities—humans and machines, on-prem and in the cloud. Our patented Runtime Access Protection (RAP) technology seamlessly integrates with the entire IAM infrastructure and secures it from within with unmatched visibility, analysis, and inline enforcement of security controls. This innovative approach brings protection to all resources in all environments, including ones that were previously impossible to secure, such as legacy systems, service accounts, command-line tools and IT/OT infrastructure. Finally, enterprises can stay ahead of the evolving identity threats, minimize their attack surface, stop breaches before they can spread, close compliance gaps, and break free from countless limitations and endless efforts.
Silverfort is the identity security platform the industry deserves, earning us the trust of more than 1,000 leading organizations, including several Fortune 50 companies.
This is identity security done right.
Join Silverfort, and be part of a team that’s pushing the boundaries of identity security—no compromises, no blind spots, no limits.
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