Catering Operations / City Manager

About the role

City Managers are the CEOS of their individual markets. In this role, you'll manage the city P&L, oversee daily operations, maintain the quality + consistency of the client experience, lead the culinary + community management teams, as well as take on strategic projects to grow your city + increase client happiness.

This position requires the ability to operate a company vehicle / cargo van.

What you'll be doing

People Management + Leadership

• Serve as the lead of the city market; be responsible for the city’s wellbeing, as well as being a mentor + guide to your team;
• Coach the Community Manager to ensure thorough host training, team happiness + development, and consistent client experiences;
• Partner with the Managing Chef to execute on-site action stations, ensure menu variety by client, and track accurate portioning + on-time delivery;
• Maintain pulse on host + kitchen staffing needs, engage in hiring process as necessary;
• Lead weekly meetings with your team to plan menus, communicate company initiatives and address city needs; 

Account Management

• Manage overall client happiness; Serve as lead for client relations during monthly/quarterly meetings + during account onboarding;
• Build relationships + communicate regularly with key client contacts;
• Maintain a constant pulse on client accounts through communication with team + stakeholders; ultimately ensure client satisfaction on a daily basis;

Operations

• Directly oversee daily operations;
• Manage inventory through best practices + regular audits; 
• Evaluate product on a daily basis to ensure consistent quality;
• Ensure culinary + worker safety standards and protocols are met;
• Produce + analyze expense reports, as well as weekly / monthly budgets; approve vendor transactions;
• Manage city-level data collection + client reporting; analyze data + develop insights to direct city initiatives; conduct weekly host reporting analysis;
• Effectively implement new processes and suggest new processes as your city scales;
• Participate in weekly menu planning, HR, City Manager, and city team meetings;

Our ideal candidate

• A strong operator with 3-5 years of work experience (food and beverage experience is a plus);
• A great people manager who has led a team and loves to help people get to the next level in their career;
• Customer centric and capable of balancing several priorities;
• An analytical and structured problem solver + with strong analytical skills and capabilities;
• A demonstrated ability to multitask, prioritizing diverse responsibilities with a proven ability to meet hard deadlines;
• Loves the idea of joining a high-growth company and being part of the further development of our services, brand, and company tools;

Perks + benefits

• Compensation : starting between $75-85k per year + yearly bonus tied to goal achievement
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• 401(k) available after six months of employment
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• 100% mileage reimbursement
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Eligibility : This position must maintain ServSafe Food Manager certification

Work environment : This position is based in a commercial kitchen as well as in client offices

Physical requirements : This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time