HR Operations Specialist

Job DetailsJob Location: Administration - Hickory, NC 28601Position Type: Full TimeJob Shift: DayJoin a Team That Sticks Together!

At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries.

We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more.

In addition to our specialty adhesive products, we offer well-known brands like Duck®, FrogTape®, Painter’s Mate®, Shurtape®, T-Rex®, Kip®, and Pro Tapes®.

Why Work with Us?

We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world.

What We Offer

A company that truly values your contributions

A place where you can grow, make an impact, and be part of something meaningful

A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers

An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset

More Than Just Tapes...

In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate.

We Ask for the Best, and Offer the Best in Return

We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you’re looking to be part of a forward-thinking, fast-paced, and supportive team, we’d love to hear from you!

Our tapes may do the sticking, but it’s our people who hold it all together.

SUMMARY OF POSITION

The HR Operations Specialist is responsible for fostering and maintaining positive relationships with internal and external customers while supporting HR Service Center operations and Human Resource Information Systems (HRIS). This role combines strong customer service with technical expertise to maintain data integrity, support system functionality (Paycom), and deliver reporting and analytics that drive efficient HR processes.

The HR Operations Specialist serves as a key resource for employees and managers by resolving HR-related inquiries, troubleshooting system issues, and leveraging data to support compliance, decision-making, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provides employees with accurate, consistent and timely responses to HR-related questions, policies, and procedures, with a focus on first-contact resolution
Guides employees and managers through self-service tools and HRIS (Paycom) functionality
Maintains HRIS records by processing employee data transactions, updates, and audits to ensure accuracy and data integrity
Troubleshoots HRIS issues and partners with internal teams and vendors to resolve system-related concerns
Builds, maintains, and runs standard and ad hoc reports from the HRIS to support HR operations, leadership requests, and compliance needs
Analyzes HR data using Excel (pivot tables, lookups, formulas) to identify trends, resolve discrepancies, and support decision-making
Conducts regular audits of HR data across systems, including payroll, time and attendance, and employee records
Supports HRIS maintenance activities including system updates, workflows, testing, and user access/security administration
Maintains all HR-related records based on the HR records retention schedule
Monitors and audits employee timecards to ensure accurate payroll processing
Assists with onboarding activities, including employee system setup and data validation
Completes external requests such as unemployment claims, employment verifications, and government agency inquiries
Identifies opportunities to improve HR systems, reporting, and processes to increase efficiency and reduce manual work
Assists with training employees and managers on HR systems, tools, and processes
Remains engaged with employees by attending meetings, help sessions, and supervisor trainings as needed

QualificationsQUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB REQUIREMENTS

2-4 years’ Human Resources experience
Bachelor’s degree preferred
Requires advanced computer skills, specifically Microsoft Excel (pivot tables, lookups, data analysis), Word, Outlook, and PowerPoint
Experience with an HRIS system, preferably Paycom
Requires prior knowledge of principles, practices, and legal regulations related to human resources
Requires knowledge of various human resources laws and regulations
Requires the ability to handle confidential information and business documents in a professional manner
Strong analytical, problem-solving, and technical troubleshooting skills
Excellent communication and customer service skills
Strong attention to detail and ability to manage multiple priorities
Self-motivation and enthusiasm
Ability to work independently and in a collaborative team environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to work in front of a laptop or PC workstation for extended periods of time
Occasional standing, sitting, walking, and talking on the phone

WORK ENVIRONMENT

Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams work closely and support one another. To help everyone do their best work, we provide a comfortable and well-equipped workspace, foster team building through activities and social events, and prioritize work-life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.

Shurtape Technologies, LLC is proud to be an Equal Opportunity and Affirmative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.