UX/UI - DTC - Ecom

Grind is a coffee brand that lives and breathes London. Since we opened the doors to Shoreditch Grind in 2011, we’ve expanded across the city with vibrant cafes, coffee shops, and trucks - burning the candle at both ends to serve exceptional coffee, food, and cocktails to a killer soundtrack. 
Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.

Our locations are the beating heart of Grind. They are high-energy, fast-paced, and incredibly rewarding places to work. But we’re more than just great coffee; we believe coffee can be a force for good. From creating the UK’s first compostable coffee pods and using plastic-free packaging to carbon-free shipping, we are on a dedicated mission to be the world’s most sustainable coffee company. In 2023, we established the Better Coffee Foundation to help undo the environmental damage of the global coffee industry, recovering 43 million pods' worth of ocean-bound plastic in our very first year. As our UX/UI Website Designer, you’ll be responsible for designing and optimising our website to provide customers with an intuitive, enjoyable, and visually appealing online experience. You’ll sit within the Ecommerce team but work closely with the brand designers and developers to ensure our site not only looks beautiful but also drives sales, improves CVR while fitting to the Brand identity. 
We’re seeking a creative designer with proven D2C experience and a strong portfolio, who combines expertise in UI best practices with a passion for experimenting with fresh designs to enhance the overall user experience.

• Design engaging, user-friendly website interfaces aligned with our brand identity and voice.
• Create wireframes, prototypes, and design mockups for new pages and features using Figma
• Work with developers to bring designs to life with responsive, cross-platform functionality.
• Support the Ecommerce team in conducting user research, AB testing, and analyse customer feedback to inform design improvements.
• Collaborate with the DTC team; 
• Align with the Brand Design team; Ecommerce, Digital Marketing, CRM and Brand design team to ensure consistent branding across digital campaigns.
• Optimise site layouts for both desktop and mobile, focusing on accessibility and performance.
• Own the implementation of best‑practice UX/UI design across our website.

You’ll have.

• Proven experience in UX/UI design, preferably for an e-commerce brand.
• Proficiency in design tools such as Figma, Adobe XD, or Sketch.
• Strong understanding of responsive design, usability principles, and accessibility standards.
• Experience collaborating with web developers and marketing teams.
• Strong commercial mindset and understanding of Ecommerce business’ 
• A portfolio showcasing strong visual design skills and successful UX case studies.
• Bonus: Experience with Shopify, working within a start-up environment, subscription business’ or other e-commerce platforms.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and perks

• Smart Pension: We offer a pension scheme to help you plan for your future.
• Financial support: access to interest-free, short-term loans when you need them most
• Paid Time Off: Generous holiday allowance, plus an extra day of holiday for each year of service (up to 3 additional days).
• Referral Bonus: Earn up to £450 in tiered bonuses for referring great talent to our team
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
• Wellbeing Allowance: Up to £200 annually to spend on your wellbeing. 
• Birthday Treat: £20 birthday gift