People Ops & Office Administrator (FTC)

Grind is a coffee brand that lives and breathes London. Since we opened the doors to Shoreditch Grind in 2011, we’ve expanded across the city with vibrant cafes, coffee shops, and trucks - burning the candle at both ends to serve exceptional coffee, food, and cocktails to a killer soundtrack. 
Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.

Our locations are the beating heart of Grind. They are high-energy, fast-paced, and incredibly rewarding places to work. But we’re more than just great coffee; we believe coffee can be a force for good. From creating the UK’s first compostable coffee pods and using plastic-free packaging to carbon-free shipping, we are on a dedicated mission to be the world’s most sustainable coffee company. In 2023, we established the Better Coffee Foundation to help undo the environmental damage of the global coffee industry, recovering 43 million pods' worth of ocean-bound plastic in our very first year. As the People Operations & Office Administrator, you will play a pivotal role in elevating the employee experience as well as help support the processes and systems of the People and Culture team as we continue to build and implement two new systems in the business. This opportunity is a six month fixed term contract and will involve key people administration tasks across the employee lifecycle, payroll, benefits management systems and the HRIS as well as ad hoc support with office administrative tasks such as organising team lunches and our beloved cake Wednesdays.

This role will be the first point of contact for all parts of the employee lifecycle and will play a key role in supporting and guiding employees through moments like onboarding, role changes, and offboarding, ensuring a positive and people-focused experience at every stage.

• Support the People & Culture team in delivering a positive employee experience across all stages of the employee lifecycle.
• Handle confidential employee information with discretion and professionalism, ensuring data privacy and compliance with GDPR and internal policies.
• Administer onboarding, offboarding, and employee changes, ensuring all processes run smoothly and with a people-first approach.
• Maintain and update employee records, HR systems (HiBob/Nory), and documentation with a high level of accuracy.
• Assist in organising and administering employee engagement initiatives, surveys, and team events.
• Provide day-to-day support for employee queries, ensuring timely, friendly, and helpful responses.
• Support with office administration tasks such as coffee machine maintenance, ordering supplies and organising post and parcels.
  
  
• You’ll have.
  • Previous administrative experience in HR or people operations preferred.
  • Exceptional interpersonal and communication skills.
  • Strong organisational skills and attention to detail.
  • Ability to maintain 100% discretion and confidentiality.
  • Strong time-management skills.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.


Benefits and perks

• Smart Pension: We offer a pension scheme to help you plan for your future.
• Financial support: access to interest-free, short-term loans when you need them most
• Paid Time Off: Generous holiday allowance, plus an extra day of holiday for each year of service (up to 3 additional days).
• Referral Bonus: Earn up to £450 in tiered bonuses for referring great talent to our team
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
• Wellbeing Allowance: Up to £200 annually to spend on your wellbeing. 
• Birthday Treat: £20 birthday gift