Coffee Engineer

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery.

No two days are the same in our maintenance team, working in a team to support 12 of our own cafés and coffee trucks across London as well as our partners including Soho House.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.
In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic. As a Coffee Engineer at Grind, you will be responsible for maintaining, diagnosing, and repairing coffee equipment across customer sites, ensuring machines operate reliably and efficiently. Working primarily in the field, you will deliver exceptional customer service while troubleshooting mechanical and electrical issues, carrying out preventative maintenance, managing spare parts inventory, and documenting all service activities accurately. Acting as a brand ambassador, you will build strong customer relationships, uphold safety and quality standards, and help customers maximise the performance and longevity of their equipment.
The role will be based at our Roastery in Bermondsey, where you will be working alongside our Roastery team of around 30 people. 

This role is Monday - Friday with potential on-call weekend cover (You will be entitled to paid overtime/time lieu). Most days will be field based with occasional days required in the workshop for training, parts/team time. 

Role responsibilities.

• Ensure optimal machine performance and longevity by diagnosing, analysing, and fixing complex issues. 
• Ensure all job details are inputted into the relevant operational systems accurately and within agreed timeframes
• Meet all Service SLA’s and agreed KPI’s, working with your Line Manager. 
• Perform routine maintenance and repairs on various Grind coffee machines and equipment, including boilers, pumps, and grinder at both the Grind Workshop and on customer premises. 
• Diagnose and troubleshoot electrical and mechanical issues using diagnostic tools and equipment 
• Proactively and reactively address customer queries and concerns, and adapt to changing circumstances, whether on site or through inbound emails / telephone calls
• Adhere to safety standards and regulations during repairs.
• Role model behaviours both on site with customers, protecting Grind and being an ambassador for the brand at all times.
• Follow all company procedures for managing  inventory of spare parts, using Grind’s service software to document and monitor stock use / movement. .
• Provide excellent customer service by maintaining open communication with customers throughout the repair process and providing timely updates.
• Share best practices to customers to improve the equipment's reliability and performance
• Exhibit strong attention to detail in documentation and record-keeping, ensuring all tasks are documented correctly in Grind’s Service Management software.

• Proven experience as a Coffee Machine Technician or similar role.
• In-depth knowledge of various coffee machines and equipment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to quality.
• Knowledge of safety regulations related to coffee equipment, including electrical safety, fire prevention, and machine guarding.
• Must hold a full UK driving licence

Bonus if you have…

• Certification in coffee machine maintenance and repair is a plus.
• Worked in a maintenance department or coffee company
• Have in depth coffee and Barista experience
• Knowledge of safety regulations related to coffee equipment, including electrical safety, fire prevention, and machine guarding

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and perks

• Extra Holiday: Gain an extra day of holiday for each year you spend with us, capped at 3 additional days.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
• Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more.
• Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses.
• Discounts online: Up to 40% off our retail line online.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Team Events: Participate in regular team events and enjoy a stocked office with healthy breakfast and snacks.
• Family & Friend Discounts: Special discounts for family and friends.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.