Customer Care Agent

Do you want to create wow moments for our guests in Customer Care and make a difference? Do you have excellent Danish and English skills? And do you have the passion to work with world-class Customer Service?

Would you like to become a ‘Shaper’ and be a part of a high-performance team of skilled Customer Care Agents? Then this job position is for you. We are looking for a full time employee to join our team.

Shaping the customer experience of tomorrow

As our new colleague in Customer Care, you will become a part of a passionate team handling customer inquiries from around the world. As you will be an ambassador for SHAPING NEW TOMORROW, we expect you to be positive and focused on giving our customers an extraordinary customer experience. You will experience commitment and willingness to go the extra mile for both customers and colleagues within the team. The job is fast-paced and holds great responsibility.

Your main tasks will include:

• Providing customer service via e-mail, phone, and chat

• Community management on Facebook and Instagram

• Handling of reviews on Trustpilot, Trustedshops, Google, and Facebook

If you want to know more about our Customer Care department, you can read more about us here.

About you

Perhaps you have been studying communication, language, or another related field suitable for this job position. Regardless, you get the opportunity to work with several different languages and develop your skills further. As our new Customer Care Agent, you provide excellent customer service with a positive attitude, a high level of flexibility, loyalty, and thoroughness. Last but not least, you are a team player. You will be working with motivated and passionate people, who are highly driven to do their best every single day to make a difference.

For this position, we expect that you have:

• Strong verbal and written Danish and English skills

• Verbal and written German skills are a huge advantage, but not a requirement

• Flair for providing high-level customer service experiences

• Intermediate level of IT understanding

But most importantly, you:

• Are structured, self-driven, and solution-oriented

• Have a positive mindset and a can-do attitude

• Are social and a team player

• Have an eagerness to learn

• Love to laugh

• Are interested in a full-time job

Who are we?

We believe in our people and value their talents. Our goal is to ensure our employees enjoy a healthy and fun everyday life, as we believe a positive work environment benefits both you and the company. Joining our Shaper Community means becoming part of a unique employee culture that emphasizes freedom and personal development. We are full of ideas, open-minded, transparent, and always ready to embrace change. At SHAPING NEW TOMORROW, you will work alongside intelligent, motivated, and passionate people in a dynamic, international environment.

Application and deadline:

Does this job description sound like you? Then do not hesitate to send us a short presentation and your CV and please help us get to know you through the questions in the application process. We can’t wait to get our new colleague onboard, and for that reason, we will continuously interview relevant candidates – so please send your application as soon as possible. Expected start date is as soon as possible.

If you have any questions about the job, you are welcome to contact us on our career site.

You can read more about SHAPING NEW TOMORROW here.