Associate - Account Services Specialist
About this role
Job Summary
We are seeking a detail-oriented and client-focused Account Services Specialist to support end-to-end account lifecycle management. This role combines operational excellence, client interaction, and ownership of AI-enabled automation solutions to drive efficiency and enhance service delivery.
Job Responsibilities
Account Maintenance & Operations
- Ensure timely and accurate processing of new account openings, in compliance with regulatory, KYC, and internal documentation requirements
- Perform account maintenance activities, including updates, amendments, and closures, ensuring data integrity across systems
- Review and validate account documentation to ensure completeness and adherence to policies
- Identify and escalate discrepancies, risks, or compliance concerns promptly
- Support continuous improvement initiatives to streamline processes and enhance efficiency
Client Servicing & Relationship Support
- Deliver a high standard of client experience, ensuring requests are handled accurately and within agreed service levels
- Proactively identify opportunities to improve client satisfaction and service delivery
AI & Automation Enablement
- Operate and manage AI-enabled automation solutions to support account servicing processes
- Monitor system performance, identify gaps, and provide feedback to enhance automation effectiveness
- Collaborate with technology teams to optimize workflows and drive digitization initiatives
- Support user testing, implementation, and adoption of new automation tools within the team
- Act as a subject matter user bridging operations and technology to improve productivity and scalability
General & Team Contributions
- Assist in ad-hoc projects, audits, and system enhancements as required
- Participate in team initiatives aimed at improving operational controls and customer experience
- Maintain up-to-date knowledge of policies, procedures, and regulatory requirements
Job Requirements
- Strong attention to detail with the ability to process high volumes of data accurately
- Good verbal and written communication skills, with the ability to interact confidently with clients and stakeholders
- Client-centric mindset with a commitment to delivering excellent service and responsiveness
- Comfortable working with digital tools, automation platforms, or AI-enabled solutions
- Proactive, adaptable, and willing to take ownership of tasks beyond core responsibilities
- Ability to work under pressure, manage priorities, and meet tight deadlines
- Team player with a collaborative approach
- Willingness to work overtime when required to support business needs
Company at a glance
SGX Group is one of the world’s most trusted international marketplaces, known for its stability and openness. Anchored in Singapore, we enable price discovery, capital formation and risk management across asset classes, supported by resilient infrastructure and robust clearing. We convene issuers, investors and intermediaries to create and grow markets that stand the test of time. Find out more at www.sgxgroup.com.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?