Laboratory Manager
About this role
Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Job Description
PRIMARY RESPONSIBILITIES
The Lab Manager: MIDDELBURG is responsible to plan, organize, lead and control the operation and functions of the MIDDELBURG Laboratory. To support the Area Manager: Glencore to meet business objectives and ensure compliance to the Company policies and business guidelines.
SPECIFIC RESPONSIBILITIES
- To plan, organize, lead and control the MIDDELBURG Laboratory Operations.
- Manage and monitor operational performance of the MIDDELBURG Laboratory Operations.
- Responsible for revenue and expense control of the MIDDELBURG Laboratory Operations, in line with operational budgets and the business strategies.
- Set annual budget targets in collaboration with the Area Manager: Glencore.
- Responsible for pricing policies in conjunction with the Area Manager: Glencore.
- Ensure that adequate and appropriate manpower resources, equipment and tools are available for total operational efficiency.
- Effectively manage and continuously improve the quality management system, and the implementation of any certifications and accreditation systems within the business lines.
- Control accounts receivable and DSO for the MIDDELBURG Laboratory Operations.
- Responsible for fleet management.
- Responsible for the effective implementation of SGS QHSE systems, as well as client specific safety standards (e.g. ISO 17025 & NOSA).
- Ensure liaison and technical support to all present and potential clients.
- Assist the Area Manager: Glencore with complaints and claim resolution.
- Assist the Area Manager: Glencore with technical and sales support as well as proposal co-ordination.
- Keep abreast of new trends, current development and relevant research.
- Attend all meetings as per client requirements.
- Maintain a minimum of 75 % scoring with the Glencore KPI’s.
- Perform any other reasonable task as assigned by direct line manager.
- Conduct relevant monthly meetings with supervisors, support staff and employees.
- Conduct monthly service level agreement performance meetings with clients.
- Quarterly client satisfaction surveys to be done with all stake holders.
Qualifications
EDUCATION
- Degree/Diploma in Chemistry (preferably).
- Grade 12 with Mathematics and Physical Science.
- TQMS qualification advantageous.
REQUIRED SKILLS
- Minimum of 3 years managerial/supervisory experience, preferably in a coal environment.
- Coal sampling, sample preparation, analysis and coal beneficiation experience essential.
- Budgets, cost control and evaluation of data and results.
- Client liaison skills are essential.
- Good interpersonal and communication skills.
- Goal oriented.
- Problem solving skills.
Company at a glance
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
Community Guidelines
SGS encourages all fans of this page to participate in conversations through questions and comments. Any comments arising from persons sharing or reproducing any communications published by SGS is not controlled or endorsed by SGS.
We want to promote an informative and enjoyable environment within this community. We therefore ask that you post content that is both relevant and respectful and you follow LinkedIn's Professional Community Guidelines.
Posts will be removed if they are
- Offensive, defamatory, discriminatory or obscene
- Fraudulent, deceptive or misleading
- In violation of any intellectual property rights
- In violation of any law or regulation
- Abusive, harassing, stalking or attacking others
- Trolling or deliberate disruption of discussion
- Commercial solicitations or personal promotion
- Spam or link baiting
Intellectual Property Statement
Except where expressly stated otherwise, all intellectual property rights, including copyright and trademarks, in any and all communications and materials in any form published by or on behalf of SGS are owned by © SGS Société Générale de Surveillance SA (2025).
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?