VA Treatment Coordinator - Jacksonville Dental Specialists

We’re growing and looking for outstanding professionals to join our team.

VA Treatment Coordinator – Veteran Patient Support & Scheduling

Why You’ll Love Working With Us:

• We take time to get to know our patients and provide care that’s personalized and thoughtful.

• You’ll join a supportive team that values collaboration, communication, and growth.

• We’re committed to clinical excellence and making a positive impact every day.

What You’ll Do:

• Communicate with patients, Veterans, and staff to schedule prescribed dental procedures efficiently and accurately.

• Review, input, phase, and maintain treatment plans.

• Coordinate referrals by contacting specialists for outside treatment.

• Serve as back-up for the Front Office Associate as needed, answer phones and greet patients professionally.

• Administer insurance pre-authorizations and pre-certifications through HSRM.

• Manage VA enrollment processes, HSRM requirements, and Community Care/RSF submissions.

• Track and submit authorizations to ensure timely scheduling.

• Ensure compliance with Optum Serve authorization and payment systems.

• Maintain working knowledge of VA credentialing (initial and ongoing).

• Maintain strict HIPAA compliance and protect electronic PHI.

• Ensure accuracy of patient demographic, insurance, and clinical data.

What You Need:

• Previous experience working with Veterans Affairs Community Care or medical/dental insurance coordination required.
• HSRM and Optum experience required
• Knowledge of dental terminology, procedures, and treatment planning.
• Experience with dental practice management software (Eaglesoft, Dentrix)
• Proficiency with Microsoft Office Suite and electronic documentation systems.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks while meeting deadlines.
• Exceptional attention to detail and accuracy.
• Professional, compassionate, and patient-focused demeanor
• High school diploma or equivalent required; associate degree preferred.
• Minimum of 2 years of dental administrative experience required.

Benefits We Offer:

• Paid Holidays and Paid Time Off (PTO)

• 401(k) Retirement Plan

• Health and Vision Insurance

• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program

• Supplemental Coverage (Disability, Critical Illness, Accident)

• Paid Scrub Allowance

• Career Growth and Development Opportunities

At Jacksonville Dental Specialists, you’re not just taking the next step in your career, you’re joining a team that values quality care, respect, and long-term success.