Intake and Engagement Coordinator

About the role

We’re hiring for an Intake and Engagement Coordinator — a patient-first role supporting our prospective patients into care through outreach, engagement and our free consultation call . This is a high-impact role reporting directly to the Intake and Engagement Manager.

This role is ideally suited for a candidate who has training and experience in direct care in reproductive health or maternal health; someone who is empathetic, motivated and willing to support our patients one-on-one to get the care they deserve. 

If you're an experienced maternal health professional with a strong commitment to our mission, we want to hear from you. Join us in paving the way for expanded access to high-quality maternal mental healthcare!

What you'll do

• Conduct 25 minute phone consultations with prospective patients for 4 hours/day, which involve: screening them for fit with our care model, normalizing what they are experiencing, explaining how therapy works, answering questions, checking their insurance eligibility, and signing them up for the platform. 
• Manage prospective patient intake phone and text lines for 2 hours/day, engaging patients and scheduling them for their phone consult.
• Manage patient outreach initiatives including call, SMS and email
• Assist patients with intake form completion
• Maintain accurate patient records and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations. 
• Monitor conversion rates and engagement metrics
• Participate in ongoing training and development to stay current with best practices and organizational changes.
• Propose updates to key processes as needed to maintain them.

Who you are

• High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
• 2+ years of experience in healthcare customer service or patient engagement
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in healthcare software and CRM systems
• Knowledge of HIPAA regulations and patient privacy practices

Must haves

• Direct patient experience in behavioral health care.
• Experience in high call volume or high volume patient interaction roles

Details

• Full-time; remote
• The salary for this position is $50,000
• Quarterly incentive pay program up to 17% of salary
• This position is eligible for over-time
• Meaningful equity package with significant upside potential

Perks and Benefits

• Competitive paid time off
• Competitive parental leave policy
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Bereavement leave, including for miscarriage and pregnancy loss
• Annual stipend for your choice of wellness benefits
• Annual professional development stipend
• Virtual team events

Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply.

Please do not call our public clinical admissions line in regard to this or any other job posting.

We will be accepting applications on a rolling basis and will close this once a candidate has been identified.