Restoration Technician
About this role
Benefits:
- IRA
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Company parties
- Competitive salary
Position Overview
Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.
Job Responsibilities
- Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
- Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
- Completes assigned jobs according to company processes while maintaining quality control on each job
- Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
- Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
- Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
- Responsible for making daily adjustments to the drying plan based on meter readings
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
- Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Job Requirements
- High school graduate or equivalent
- Experience in the restoration or construction industry not required but preferred
- Valid Drivers’ License and satisfactory driving record
- Good verbal and written and communication skills
- Good customer service skills
- Experience with using mobile software to enter data
- Can read and follow product label usage instructions
- Reports to work on time in a clean, complete uniform
- Must be able to prioritize activities and meet deadlines
- Certifications are not required but preferred:
- WTR – Water Damage Restoration Technician
- ASD – Applied Structural Drying Technician
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- Express or exchange ideas with others quickly, receive and act on detailed information given.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
- Use visual acuity to perform detail-oriented activities
- Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Company at a glance
ServiceMaster® Brands is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, today the company is home to over 3,500 franchisees across 4,900+ locations serving over 1M homes and businesses each year.
Our Brands and Purpose
ServiceMaster was founded with a deep commitment to integrity, customer service and developing people and does business under seven brands today across 50 states and nine countries that generate more than $3.7B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK, Aftermath®, and Indoor Science. While each brand maintains a distinct identity, we share a commitment to our purpose to Be there when you need us™.
Our Core
Whether helping a family recover their most precious items and return to their homes following a fire, enabling a business to provide a clean, welcoming work environment to their employees, or moving a young couple to their first home, our Core guides our actions:
- Do what’s right. We show leadership and courage by demonstrating integrity and doing what’s right for our teams, partners and customers.
- Take care of each other. We put others first and create a safe environment for people to be successful and supported.
- Think like an owner. We are passionate about our work, empowered to make decisions and accountable to each other to achieve results.
- Bring out the best in others. We include all voices, seek out different points of view and invite healthy conflict to find the best ways to reach our goals.
- Act with agility. We stay nimble, continuously listen and learn, and take smart risks to innovate and deliver long term success.
- Play to win. We come prepared, stay on offense and stretch ourselves to deliver our commitments to all stakeholders.
Team Size501-1,000 employees
WorkspaceOn-site
IndustryConsumer Services
Location
Columbia, Missouri, United States
Websiteservicemaster.com
LinkedInLinkedIn
Top Benefits
- Ira
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Company parties
- Competitive salary
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