Project Manager
About this role
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- Company parties
- Free uniforms
- Training & development
The Restoration Project Manager leads field production for residential and commercial water, fire, smoke, mold and related restoration projects. This role is responsible for overseeing job progress, supervising technicians, ensuring quality and budget compliance, managing documentation for insurance purposes, and serving as the primary point of contact for customers and adjusters. Strong leadership, technical knowledge, and customer service skills are essential to success in this position.
- Manage and oversee residential and commercial restoration projects from start to completion
- Supervise and support technicians assigned to each job, ensuring safety, quality, and efficiency
- Monitor drying, demolition, mitigation, and restoration activities to ensure scope compliance
- Communicate job processes, timelines, and next steps clearly to customers
- Interface with insurance adjusters, customers, and internal teams to resolve issues and ensure job success
- Create or assist with estimates using Xactimate in accordance with IICRC standards and carrier guidelines
- Inspect and scope losses onsite; document damages with clear notes and job photos
- Maintain accurate job documentation, including photos, notes, and billable activities for insurance reimbursement
- Track labor, equipment, and materials used and communicate billable events appropriately
- Conduct quality assurance inspections, obtain customer approvals, and request payments when necessary
- Train and mentor technicians as needed
- High school diploma or equivalent; college degree preferred
- Strong background in restoration and/or construction, including knowledge of building materials and repair methods
- Experience managing teams and leading field operations
- Proficiency with Xactimate and mobile job documentation software preferred
- Excellent communication, problem‑solving, and customer service skills
- Valid driver’s license with a satisfactory driving record
- Ability to work independently, manage multiple priorities, and meet deadlines
- Willingness to participate in an on‑call schedule
- WRT – Water Damage Restoration Technician
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- Ability to lift up to 70 pounds and perform physically demanding tasks as needed
- Ability to stand, walk, bend, crouch, and work for extended periods
- Must be able to wear required personal protective equipment, including respirators
- Work performed in both indoor and outdoor environments with varying conditions
This position description reflects the general duties of the role and may be modified as business needs require. Employment is at‑will, and reasonable accommodations may be provided in accordance with applicable laws.
Company at a glance
ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners. Whether fire, water, mold or odor damage affects a home or business, ServiceMaster Restore acts quickly 24/7/365.
ServiceMaster Restore offers comprehensive training to franchise owners and technicians. Proprietary products and state of the art technology and equipment allow for the greater efficiencies when dealing with emergency situations.
A legacy of service and community commitment guides ServiceMaster Restore staff and franchise owners to go above and beyond the technical and to restore peace of mind.
ServiceMaster Restore
- Offers a single-source solution, from initial emergency response to final restoration.
- Features more than 1,000 locations across North America.
- Enjoys more than 50 years of experience in the restoration industry.
- Provides services through locally owned franchises that are nationally supported by The ServiceMaster Company.
The ServiceMaster network includes these market-leading companies: ServiceMaster Clean®, Merry Maids®, Furniture Medic® and AmeriSpec®.
Top Benefits
- 401(k) Matching
- Bonus Based On Performance
- Company Car
- Competitive Salary
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
- 401(k)
- Company Parties
- Free Uniforms
- Training & Development
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