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ServiceMaster Restore®

Insurance Restoration Operations Coordinator

Metairie · On-site$48k – $62k
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About this role

Benefits:
  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance
Own the operation. Drive the outcomes. Keep every job moving.

THE OPPORTUNITY

This isn't a role for someone who wants to clock in and follow a script. We need someone who can take charge of a fast-moving job pipeline, hold every detail accountable, and build the kind of client and carrier experience that wins referrals — coordinating scheduling, billing, TPA programs, and job tracking across every active project. If you're sharp, driven, and thrive when the stakes are real — keep reading.

WHAT YOU'LL OWN

  • Master scheduling for staff, clients, and service appointments — keeping everything synchronized in real time
  • Oversee daily dispatch — ensuring technicians and crews are assigned, deployed, and on schedule every day
  • Own billing accuracy: initiate, verify, and track every job through Restore and Luxor with zero gaps
  • Audit job data to confirm accuracy, correct salesperson assignments, and flag non-converted jobs for timekeeping review
  • Ensure all jobs are entered into Restore on initial contact — including estimates — so jobs not sold are tracked and reported
  • Manage TPA intake end-to-end: receive referrals, verify documentation, meet compliance requirements, and track program KPIs
  • Maintain prompt updates on jobs not sold and notify the appropriate team member to review work tickets
  • Serve as the connector between clients, project managers, and leadership — high communication, high accountability
  • Support workflow improvements in direct collaboration with the General Manager
YOU BRING • Experience in restoration, insurance claims, or a TPA-affiliated service environment • Familiarity with Xactimate, XactAnalysis, Symbility, or similar restoration/TPA software • Understanding of commercial service billing, documentation workflows, and the insurance landscape • Knowledge of IICRC standards or insurance claim documentation • Strong organizational skills in a high-volume, appointment-driven environment • The instinct to flag problems early and solve them without being asked | YOU'LL BE MEASURED ON • Job cycle time — initial contact to close • Billing accuracy and turnaround speed • TPA program scores and compliance • Accounts receivable aging • Job tracking completeness in Restore • Data integrity across Luxor and scheduling systems




COMPENSATION & BENEFITS


$48,000 – $62,000 annually, commensurate with experience.

  • Health benefits · Paid time off (PTO)
  • Direct line to leadership — your input shapes how we operate
  • A role with real scope and room to grow

Company at a glance

ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners. Whether fire, water, mold or odor damage affects a home or business, ServiceMaster Restore acts quickly 24/7/365.

ServiceMaster Restore offers comprehensive training to franchise owners and technicians. Proprietary products and state of the art technology and equipment allow for the greater efficiencies when dealing with emergency situations.

A legacy of service and community commitment guides ServiceMaster Restore staff and franchise owners to go above and beyond the technical and to restore peace of mind.

ServiceMaster Restore

  • Offers a single-source solution, from initial emergency response to final restoration.
  • Features more than 1,000 locations across North America.
  • Enjoys more than 50 years of experience in the restoration industry.
  • Provides services through locally owned franchises that are nationally supported by The ServiceMaster Company.

The ServiceMaster network includes these market-leading companies: ServiceMaster Clean®, Merry Maids®, Furniture Medic® and AmeriSpec®.

Team Size10,001+ employees
WorkspaceOn-site
IndustryConsumer Services
Location
Metairie, Louisiana, United States
Websiteservicemasterrestore.com
LinkedInLinkedIn

Top Benefits

  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance

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