Reporting to the MDU Lead, the role supports the smooth handover from engagement and readiness activity into operational delivery by maintaining accurate schedules, confirming appointment requirements, issuing reminders and coordinating changes where customer, site or delivery conditions shift. The role also supports the customer booking portal by monitoring booking activity, identifying exceptions, managing outliers and intervening where manual coordination is required. This helps reduce missed appointments, access failures and unnecessary rework through disciplined planning, communication and follow-up. 

The Appointment Scheduler is accountable for scheduling control, customer communication and coordination rather than broader project management. The role provides visibility of appointment status, escalates risks or conflicts promptly and contributes to a more consistent customer experience across the installation pathway.