Client Service Manager
About this role
Client Services Manager
Senior Helpers is seeking a compassionate, organized, and experienced Client Services Manager to oversee the client experience and scheduling within our Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention.
Key Responsibilities
- Serve as the primary contact for clients and families.
- Coordinate and manage client schedules and caregiver assignments.
- Work closely with caregivers and scheduling staff to ensure reliable coverage.
- Conduct client assessments, visits, check-ins, and reassessments.
- Maintain accurate care plans, client records, schedules, and documentation.
- Monitor client satisfaction and address concerns promptly.
- Build strong relationships with clients, families, caregivers, and healthcare professionals.
- Identify changes in client needs and adjust services or schedules accordingly.
- Assist with caregiver call-outs, schedule changes, and coverage needs.
- Follow up on concerns through resolution and ensure clear communication.
- Support quality assurance and Senior Helpers' Age-Friendly Care at Home standards.
Qualifications
- 3–5 years of experience in home care, senior care, healthcare, case management, scheduling, or client services preferred.
- Strong scheduling, organization, communication, and problem-solving skills.
- Excellent customer service and relationship-building abilities.
- Ability to manage multiple clients, caregivers, and priorities.
- Comfortable handling difficult conversations professionally and compassionately.
- RN/LPN license is a plus but not required.
- Valid driver's license and ability to travel locally for client visits.
What We Offer
- Competitive salary
- Health, dental, and disability benefits
- Paid time off
- Mileage reimbursement or company vehicle, depending on role
- Training and professional development
- Supportive team environment
- Opportunity to make a meaningful difference in the lives of seniors and their families
Join Senior Helpers and help ensure every client receives exceptional, consistent, and compassionate care.
Company at a glance
At Senior Helpers® our goal is to help seniors remain in their homes despite age-related illnesses and mobility challenges. We are a premier provider of in-home senior assistance and operate through more than 320 franchised and company-owned locations across 43 states, Canada and Australia. Since 2002 we have cared for tens of thousands of seniors.
Senior Helpers is proud to lead the industry in providing specialized training for our team members, such as Senior Gems® that certifies our caregivers in Alzheimer's and Dementia care, and the industry’s first formal Parkinson's Care training program.
Our team members believe that their work is meaningful. Senior Helpers is the first and only national in-home care provider to be certified as a Great Place to Work, and to be recognized by Fortune Magazine as a best place to work. That's Senior Care, Only Better.
There are many rewarding roles available with Senior Helpers, ranging from corporate careers at our national headquarters to managerial, administrative and care giving roles in local offices. In national surveys, 95% of our team members confirm that working with Senior Helpers has special meaning. We truly are a #GreatPlace2Work.
If you’re considering working for a company where your work matters, consider Senior Helpers.
Top Benefits
- Competitive salary
- Health insurance
- Dental insurance
- Disability benefits
- Paid time off
- Mileage reimbursement
- Company vehicle
- Training
- Professional development
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