About this role
- Participating, facilitating and supporting the development, implementation and monitoring a process for redesigning the policy management process at SEHA Corporate and SEHA Healthcare regions.
- Participating, facilitating and supporting the establishment of the structures necessary for the effective implementation of the redesigned process.
- Participating, facilitating and supporting the development and implementation of the structured plan to ensure effective and timely communication with all relevant stakeholders at SEHA Corporate and SEHA Healthcare regions.
- Working collaboratively with the different teams to ensure continuous compliance with the accreditation and certification requirements.
- Participating in all activities related to the onsite surveys.
- Identifying and implementing improvement initiatives based on the survey findings.
- Participating in, facilitating and supporting the implementation of the SEHA-wide safety culture framework which includes: The effective communication of the framework initiatives and activities with the different stakeholders in the region; Conducting a region-wide safety culture survey; The identification of key areas for improvement based on survey results.
- Participating in the SEHA-wide initiative to identify and standardize critical policies which includes: The development and communication of criteria for identifying critical processes and the development of a process for ensuring staff awareness about critical process across the region.
- Participating in, facilitating and supporting the implementation of a regional Quality and Patient Safety educational program in alignment with SEHA corporate.
- Developing and maintaining strong relationships with internal and external stakeholders to ensure optimal performance
- Liaising and communicating with other departments, customers, suppliers and other service providers
- Ensuring that all necessary systems, policies and procedures are in place to satisfy all customer requirements and audits
- Introducing new systems, policies and procedures where appropriate
- Training teams as required
- Supporting the CQI team in leading regular committee and taskforce meetings with representatives from appropriate departments to support work needs
- Attending various meetings in SEHA and its regions and act on/communicate instructions
- Producing written reports and delivering presentations
- Staying current and up to date on any changes that may affect the efficient delivery of the role
- Supporting the CQI team in identifying quality improvement opportunities within the organization
- Supporting the CQI team in reporting on achievement of targets and identify any actions required
- Conducting risk assessments of processes and tasks in the section
- Facilitating discussions via work teams to share/leverage best practices.
- Escalating issues / concerns to CQI team Manager appropriately.
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