Head of L2/L3
About this role
The Head of L2/L3 is accountable for the leadership, governance, and continuous improvement of SCOR’s global L2 and L3 support model. The role oversees expert support teams handling advanced incident resolution, problem management, escalation handling, and service recovery across all infrastructure, cloud, and business application environments. Key objectives are:
- efficient delivery with a reduced time to market to support development team efforts through standardization,
- high quality of service availability and resilience, and
- rapid recovery for business-critical services
through strong operational processes, monitoring, knowledge management, and close coordination with engineering teams and vendor partners.
The role also drives support standardization, service quality improvement, root-cause elimination, operational reporting, and team capability development to ensure reliable, scalable, and efficient support services across all regions.
Candidate Success Factors
- Embodying SCOR Values; Care, Collaboration, Courage, Open Mind and Integrity.
- Striving for continuous improvement while keeping things simple.
Objectives for the first year (or 2 years)
- Deliver Products on time and on budget.
- Maintain above SLAs availability, performance and reliability.
- Abide to, and enforce, SCOR Tech, Data and AI principles and guidelines.
As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.
Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.
As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.
SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.
Company at a glance
SCOR, one of the world’s largest reinsurers, serves more than 5,000 clients worldwide, providing a diversified and innovative range of solutions to control and manage risk. SCOR delivers advanced financial solutions, analytics and services across all dimensions of risk in Life & Health, Property & Casualty, and Investments.
Reinsurance lies at the intersection of technical expertise and scientific progress. Models, data, and pricing and reserving tools are essential, yet they are never sufficient on their own. Sound risk decisions require expert judgment, experience and perspective. This is what we call the Art and Science of Risk. Reinsurance is a knowledge industry, where expertise grows through accumulation, transmission and practice.
Across the Group, 3,600 experts based in more than 35 offices worldwide contribute to this collective intelligence. Actuaries, underwriters, risk management specialists, and Tech & Data experts transform data into insight, explore extreme scenarios, define the boundaries of insurability and help anticipate emerging risks. Together, they strengthen the resilience of SCOR, our clients and the societies we serve.
This expertise is built through shared experience,continuous questioning and collective reflection. Like artists, we belong to schools of thought, learning first to observe, then to replicate, and ultimately to innovate. This ongoing transmission of knowledge enables SCOR to develop a distinctive approach, combining rigor, creativity and long-term vision in the service of risk mastery.
This shared commitment underpins SCOR’s role as a global reinsurer. By turning risk into resilience and sustainable value, our collective of experts acts with responsibility and purpose. Together, we help protect the future, and shape it, for our clients, for society and for generations to come.
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