NAS Business Development Representative
About this role
Our associates celebrate lives. We celebrate our associates.
The Business Development Representative (BDR) is responsible for driving top-of-funnel activity by identifying, engaging, and qualifying potential customers across North America. Working remotely, this role supports both the Corporate and Market-Based Re-Engagement sales teams by setting qualified appointments using company-paid or company-assisted lead sources. This is a role committed to building a pipeline for a high-impact sales organization.JOB RESPONSIBILITIES
- Complete a comprehensive onboarding program that requires successfully completing coursework, passing assessments, and demonstrating the appropriate skills to begin fulfilling the following responsibilities:
- Conduct outbound outreach (calls, emails, and texts when appropriate) to company-provided leads.
- Quality leads based on pre-defined criteria for re-engagement or market-based sales appointments.
- Set and confirm appointments with Re-Engagement and Market-Based Advisors.
- Leverage CRM, outreach programs, and technology to manage lead status, appointment activity, and follow-ups.
- Collaborate with their Sales Managers and regional leadership to optimize messaging and campaign strategy.
- Meet or exceed daily, weekly, and monthly KPI targets for outreach and appointments set.
- Maintain accurate, up-to-date records in CRM.
- Seek out a manager’s coaching to improve sales cycle, techniques, proficiency, and product knowledge
- Complete annual certification on critical skills as deemed necessary for success.
KEY SUCCESS METRICS
- Activity Volume (calls, emails, texts)
- Qualified Appointments Set (weekly/monthly)
- Conversion Rate to Appointment (hold rate%)
- Feedback from field sales teams
MINIMUM REQUIREMENTS
Education
- High School Diploma or equivalent
Licenses
- Insurance license preferred, but not required
Experience
- Sales or Customer experience preferred
- Previous experience with Customer Relationship Management (CRM) sales systems preferred
- 1+ year in sales, customer service, call center, or outbound appointment setting preferred.
Knowledge, Skills, and Abilities
- High-energy, outbound-focused
- Self-starter motivated by goals
- Strong verbal and written communication skills.
- Proficient computer skills including the MS Office suite
- Proficient computer skills with CRM and Social Networking Apps preferred
- Bilingual, knowledge of another language preferred
- Professional attire is required when meeting with clients or representing the company
- Professional, coachable, and goal-oriented
- Able to work flexible hours, including evenings and weekends
WORK CONDITIONS
Work Environment
- Work indoors during all seasons and weather conditions
- Comply with the Corporate dress code policy
- Reliable internet access
Work Postures
- Sitting continuously for many hours per day, up to 6 hours per day
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
- Working beyond “standard” hours as the need arises
Company at a glance
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
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