Senior Operation Specialist

1. Venue Operations Management

• Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination

between teams and floors.

• Ensure operational standards, procedures, and service guidelines are consistently implemented across

the venue.

• Monitor operational performance to ensure efficient service delivery and high guest satisfaction.
• Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout

service periods.

• Ensure the venue maintains high standards of cleanliness, safety, and organization.

2. Team Leadership & Supervision

• Supervise and support Assistant Managers and operational Supervisors.
• Provide leadership and guidance to ensure teams operate effectively and meet service standards.
• Support recruitment, onboarding, and training of operational staff when required.
• Monitor staff performance and provide feedback to Assistant Managers and Supervisors.
• Conduct regular operational meetings to ensure alignment across teams.

3. Operational Coordination

• Work closely with the Reception Manager to ensure smooth coordination between reception and floor

operations.

• Support reception operations when required to maintain guest service continuity.
• Coordinate operational activities across departments to maintain efficient service flow.
• Address operational challenges and implement solutions to ensure smooth daily operations.

4. Guest Experience & Service Quality

• Monitor guest experience across the venue and ensure service standards are consistently maintained.
• Support operational teams in resolving guest concerns or service issues professionally.
• Identify opportunities to improve operational efficiency and guest satisfaction.
• Ensure teams maintain a professional and service-oriented approach.

5. Operational Performance & Cost Awareness

• Support the Operations Manager in monitoring operational efficiency and cost control.
• Ensure staffing levels and operational resources are utilized effectively.
• Assist in maintaining operational performance in line with business targets.

6. Health, Safety & Compliance

• Ensure compliance with health, safety, hygiene, and operational regulations across the venue.
• Support the implementation of safety policies and ensure operational teams follow safety procedures.
• Monitor the venue environment to ensure a safe and well-maintained facility for guests and

employees.

SPECIFICATIONS

Experience & Education

• Minimum 6–8 years of experience in hospitality or food and beverage operations
• At least 3 years of experience in a supervisory or managerial role
• Experience in high-volume restaurants, hospitality venues, or food halls is preferred