Internal Communication Officer

Job Purpose

The Internal Communication Officer drives the organization's internal communication strategy to build a connected, informed, and inspired workforce.

Key Focus Areas:

• Strategic Alignment: Connects staff, volunteers, and stakeholders with the organization's mission, values, and long-term goals.
• Information Flow: Ensures timely, transparent, and accessible communications across all departments.
• Culture Champion: Actively fosters an inclusive, collaborative, and motivated organizational environment.

Key Responsibilities

A. Internal Communication Strategy

• Develop and implement a comprehensive internal communication strategy aligned with the organization's mission and goals.
• Identify the most effective channels and formats for communicating with different internal audiences (staff, volunteers, board members).
• Regularly evaluate the effectiveness of communication initiatives and recommend
• Maintain a communication calendar to ensure timely delivery of key

B. Content Creation & Management

• Write, edit, and produce internal newsletters, announcements, memos, and
• Manage internal communication platforms including the intranet, email bulletins, and messaging tools (e.g. Teams, Slack).
• Create engaging multimedia content (videos, infographics, and presentations) in coordination with the Video Content Production Section, ensuring it reflects the charity's culture and humanitarian values.
• Coordinate internal coverage of events, campaigns, and organizational

C. Leadership & Staff Engagement

• Support senior leadership in crafting clear, consistent, and inspiring messages for staff- wide communication.
• Facilitate two-way feedback channels between employees and
• Organize town halls, listening sessions, and internal workshops to strengthen organizational cohesion.
• Monitor staff morale and engagement levels and produce regular insight reports for

D. Internal Events & Initiatives

• Plan and coordinate internal events such as awareness days, team-building activities, and recognition ceremonies.
• Support onboarding programmes to help new staff and volunteers understand the organization's culture and values.
• Champion internal initiatives that promote well-being, inclusion, and a sense of

E. Coordination & Collaboration

• Work closely with HR, Programme, and operation teams to ensure consistent and coordinated messaging.
• Act as a liaison between departments to identify communication gaps and provide
• Support crisis communication efforts and ensure timely internal updates during critical
• Follow up on all financial transactions and requests for the Corporate Communication Department in coordination with the Accounting Department.

Qualifications & Experience

A. Education

• Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or a related field.
• A postgraduate qualification or professional certification in internal/corporate communications is an advantage or a related field with a focus on internal communications

B. Experience

• Minimum 4 years of relevant experience in internal or corporate
• Previous experience working in a non-profit, charity, or humanitarian organization is highly desirable.
• Proven track record in content production, platform management, and stakeholder

C. Skills & Competencies

• Exceptional written and verbal communication skills in English; Arabic is strong
• Familiarity with graphic design tools such as Canva, Adobe InDesign, or
• Familiarity with internal communication platforms (SharePoint, Intranet, Teams, Slack).
• Good understanding of project management and organizational skills, ensuring high attention to detail.

• Ability to work collaboratively in a multicultural and fast-paced
• Demonstrated ability to handle sensitive and confidential information with

Core Values & Behavioral Competencies

• Deep commitment to the organization's charitable mission and humanitarian
• Creative thinking and ability to develop compelling communication
• Proactive, self-motivated, and able to take initiative without close
• Resilience and ability to manage multiple priorities under
• Empathy, inclusivity, and a people-first approach to

Working Conditions

• Office-based exclusively at the organization’s offices in Khartoum (no hybrid working arrangements).
• Occasional requirement to work outside regular hours during events or organizational

May in