Job Title

Supervisor Transport Front Office

Department

Group:Captive Group Part

Time Type

Full time

Role Summary

We are looking for a Supervisor Transport Front Office Supervise who will supervise and develop the front office team in order to meet KPI and exceed customer expectations. Initiate continuous improvements and inspire others to follow your example. Implement innovations into daily work. Bring team to a higher professional level.

Key Responsibilities

The front office is responsible for ensuring that Samsung deliveries are delivered on time in full. The department closely works together with logistic service providers and customers to ensure timely and proactive information on the status of deliveries. The responsibility of the team over deliveries start from truck departure from our warehouses. Team is responsible to ensure the On time Delivery KPI and On time Information on Delivery is above targets at all times and will take preventive measures in case of KPI failures.

Key Responsibilities

Customer Satisfaction

• First point of contact for customer regarding all shipments.
• Ensure questions are answered in a customer oriented and satisfactory way.
• Provide pro-active solutions/alternatives to customer.
• Manage customer emotion and de-escalate negative situations.

Human Resource Management

• Organize recurring team meetings and meetings with individual team members to create an optimum working environment within the department.
• Execute general HR responsibilities such as job interviews, performance evaluation, follow up on sickness.
• Build trust among team members to create shared responsibility.

Tracking

• Coordinates daily activities to follow up on in transit shipments via all transport modes and re-routes freight as needed to meet demands and minimize cost.
• Execute risk assessment to spot delay of shipments at an early stage and take appropriate actions to minimize impact.
• Provide timely and proactive information to customers in case of delays or potential risks.
• Create and share detailed status overviews of in transit shipments
• Work according to the applicable SOP’s (Standard Operating Procedures).

Service providers

• Works closely with transport service providers to ensure efficient and effective execution of processes.
• Monitor and discuss performance of transport service providers. Make sure transport service providers take corrective action in case performance is not up to expected level.
• Responsible for keeping the on-time delivery KPI and on time information of delivery KPI above agreed target.

Continuous improvement

• Initiate and lead continuous improvements projects.
• Implement efficiency by improving innovations into daily work of the team.
• Implement and Improve reports.

Requirements

• Bachelor level/Master degree
• 3 years or more within a customer service or a transport-oriented role.
• Inspirational leadership skills
• Professional verbal and written communication skills in English.
• MS Word and Excel at advanced level
• Experience with demanding customers and high pressure circumstances.
• Willing to work in shifts. (During peak seasons)
• Experience in solving (logistics) challenges
• Speaking Dutch on conversational level
• Planning Experience
• Project management skills
• Power BI, Transport Management Systems (TMS)
• ERP systems

Benefits

We offer a competitive package designed to support your professional and personal growth, including:

• Competitive salary aligned with your experience.
• Attractive bonus paid two times per year.
• Fully covered healthcare insurance.
• Commuting allowance
• International and Korean lunch at RHQ is offered at a significantly reduced rate.
• Contribution to your fitness subscription.
• Bike plan.
• 8% holiday allowance.
• 25+1 holidays (excluding public holidays) with the option to buy 5 more.
• Trainings and digital learning opportunities and much more!

What We Offer

Ready to Join Us? We'd like to hear from you - submit your application through the link below.