About this role
Responsibilities: -
Provide excellent and professional customer service to all customers.
Engage customers to understand their needs and recommend suitable products.
Develop good product knowledge and effectively communicate product features, benefits, and promotions.
Work towards achieving individual and store sales targets and other performance indicators.
Build and maintain positive customer relationships to encourage repeat purchases and customer loyalty.
Support customer relationship management (CRM) activities, including the collection and updating of customer information where applicable.
Perform cashiering duties and ensure all transactions are processed accurately.
Replenish merchandise and ensure products are displayed neatly and according to the Company's visual merchandising guidelines.
Assist with receiving, checking, transferring, and organizing stock.
Conduct stock counts and assist in maintaining accurate inventory records.
Maintain the cleanliness, appearance, and overall presentation of the store.
Support new product launches, promotional activities, and other in-store initiatives.
Handle customer enquiries, feedback, and basic after-sales matters professionally, escalating issues when necessary.
Comply with all Company policies and procedures, including cash handling, loss prevention, security, grooming, and workplace safety requirements.
Work closely with the In Charge and team members to ensure smooth daily operations.
Perform any other duties as assigned by the In Charge or Management.
- Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
- Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
- Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.
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