Financial Capability Worker (Intake Operator)
About this role
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Financial Capability Worker (Intake Operator)
Tea Tree Gully Corps, Modbury SA
Permanent Full-time
Hybrid flexible working arrangements with one day work from home
SCHADS Level 3
Why this role matters
Every day, people reach out in moments of financial stress, uncertainty or crisis. They are often overwhelmed and looking for someone who will listen with patience, offer clarity and help them take the first step toward stability. As a Financial Capability Worker (Intake Operator), you become that steady and reassuring presence. You guide individuals and families through immediate challenges, connect them with the right support and help them feel hopeful about the future. This role makes a genuine difference from the very first conversation and creates a pathway for people to rebuild confidence, capability and long-term financial wellbeing.
About the role
This role sits at the heart of our intake service, supporting people who are experiencing financial hardship. You will respond to inbound calls to the National Debt Helpline, provide accurate information and support, complete triage and assessment and connect callers to appropriate services if required. You will also conduct individual appointments for a range of support programs. You will also contribute to community engagement activities and keep service information on the Affordable SA website current and accessible.
This permanent full-time position sits within the Community Engagement team, reporting to the Moneycare SA/NT Team Leader. Pay is in accordance with a SCHADS Level 3.
How you will make an impact
Answer inbound calls to the National Debt Helpline and provide responsive and supportive information and triage for people experiencing financial hardship
Book appointments for financial counsellors and capability workers and ensure they are provided with relevant information.
Conduct individual appointments for a range of support programs, funding schemes and service-related applications
Attend or deliver community education sessions identified as beneficial to intake services
Maintain accurate and current information on the Affordable SA website
Meet all data collection requirements including SAMIS
Stay informed about community needs and TSA support offerings through learning and team participation
What you will bring
Cert IV in Community Services or related field or willingness to obtain, with Financial Literacy Education Skill Set desirable
Ability to learn call centre systems and strong digital literacy
Ability to work under conflicting time pressures while maintaining appropriate self-care
Commitment to inclusive and culturally respectful practice with people from diverse backgrounds
Experience supporting people in crisis, recognising referral needs and advocating effectively
Ability to identify solutions and improve systems or processes
Working with children check
What we offer
Salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free
Hybrid flexible working arrangements with one day work from home
Employee Assistance Program offering confidential counselling
Financial, retail and lifestyle discounts
Generous paid parental leave with 12 weeks for primary carers
Purchased leave options up to eight weeks
Discounted health and fitness programs through Fitness Passport
Up to five days paid leave each year to support a Salvation Army program or activity
A supportive and inclusive culture with passionate and dedicated team members
How to apply
If you feel drawn to a role where your calm, compassionate presence can make a real difference, we would love to hear from you. Please submit your resume and a short cover letter outlining your interest in the position.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
Company at a glance
The Salvation Army is the nation's largest direct provider of social services.
Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code.
By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country.
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Top Benefits
- Salary packaging benefits
- Entertainment benefit
- Employee assistance program
- Financial, retail and lifestyle discounts
- Paid parental leave
- Purchased leave options
- Discounted health and fitness programs
- Paid leave to support a Salvation Army program
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