Community Housing Support Worker

Community Housing Support Worker

Alice Springs, NT | Full Time | SCHADS Level 4

Why this role matters

The Todd Street program provides more than housing. It offers safety, stability and a chance for people to rebuild their lives with dignity. Many residents are navigating trauma, homelessness, cultural disconnection and complex challenges. Your presence helps create a place where people feel respected, supported and welcomed without judgement.

This role is an opportunity to walk alongside residents at a time when they are working hard to regain stability. Every conversation, every welfare check and every moment of support contribute to someone feeling seen, valued and encouraged. If you find purpose in helping people, feel safe, connected and confident in their future, this work will speak to you.

About the role

As a Community Housing Support Worker, you will support residents living in transitional housing while ensuring the property remains safe, well maintained and welcoming. You will build positive relationships with residents, help them settle in, respond to day-to-day needs and ensure tenancy requirements are met in a respectful and supportive way.

Your work will include tenancy management, welfare checks, resident engagement, safety monitoring and coordination with contractors. You will also contribute to a calm and respectful environment by responding to maintenance issues, supporting new intakes and ensuring records are kept up to date.

This is a full time, permanent role based in Alice Springs, with salary and conditions aligned to SCHADS Level 4.

How you will make an impact

• Establish warm and professional relationships with residents

• Provide welcoming and responsive inductions for new tenants

• Support residents through regular communication, welfare checks and respectful engagement

• Manage tenancy requirements including inspections, rent ledgers, leases and maintenance

• Respond to urgent matters including non-rental payment, safety concerns and immediate needs

• Maintain accurate tenant records and update data in line with TSA standards

• Coordinate grounds keeping and maintenance with contractors and the Caretaker or Cleaner

• Prepare properties for new intakes and complete final inspections

• Report incidents and risks in accordance with TSA policies and procedures

• Contribute to a safe, calm and culturally respectful environment for all residents

What you will bring

• Experience working in a similar tenancy or community housing role

• Confidence engaging with people who may not have English as a first language

• Strong communication skills and the ability to build positive relationships

• Sound computer literacy in common applications

• Diploma in Community Services or relevant experience at an equivalent level

• Reliability, integrity and alignment with TSA values

• An NT Working with Children Check

• A current NT Driver’s Licence

What we offer

• $51.37 – $55.28 hourly plus superannuation based on experience level and qualifications, exclusive of penalties, allowances and NFP salary packaging

• SCHADS Level 4 with Above Award conditions (up to 10%)

• Remote Area Housing Benefit up to $31,800 tax free

• Entertainment Benefit up to $2,650 tax free

• Relocation assistance up to $5,000 for eligible applicants

• Generous paid parental leave with 12 weeks primary and 2 weeks secondary

• Purchased Leave Scheme up to 8 weeks

• Five days paid leave each year to experience other TSA programs

• Flexible working arrangements

• Access to the Employee Assistance Program and wellbeing supports

• Ongoing training and development

• A career where your work genuinely changes lives in the NT

How to apply

If you are passionate about supporting people to feel safe, stable and connected, we would love to hear from you. Please submit your resume and a cover letter outlining your alignment with the role.