Case Manager - Mens Program

Case Manager – Transitional Housing (Men’s Program)

Alice Springs, NT | Full Time | SCHADS Level 4

Why this role matters

The Salvation Army believes every person deserves dignity, respect and the chance to rebuild their life with safety and stability. In Alice Springs, the Men’s Transitional Housing Program offers more than a roof. It provides a pathway forward for men navigating homelessness, trauma and complex life challenges.

This role is an opportunity to walk alongside people at a pivotal moment in their lives. Many participants arrive carrying heavy stories, deep uncertainty and a longing for change. Your presence, your consistency and your compassion help create the conditions where hope can take root again. If you find purpose in helping others regain their footing and move toward long term wellbeing, this work will speak to you.

About the role

As a Case Manager, you will be part of a small, committed team supporting men living in transitional housing. Your days will be varied and meaningful. You will listen, guide, advocate and help participants take practical steps toward stability and independence.

You will build genuine relationships, create case plans together with participants and help them connect with services, community supports and opportunities that strengthen their future. You will also work closely with the Team Leader and local agencies across the NT to ensure coordinated and culturally respectful care.

This is a full time, permanent role based in Alice Springs, with salary and conditions aligned to SCHADS Level 4.

How you will make an impact

• Support participants to work toward their goals with compassion, structure and encouragement

• Build trust through thoughtful intake conversations and ongoing assessment of needs and strengths

• Create case plans that reflect each person’s story, priorities and hopes for the future

• Walk alongside participants as they attend appointments, access services and reconnect with community

• Keep clear, respectful records that help ensure continuity of care

• Notice when circumstances shift and respond with flexibility and care

• Work in a culturally respectful way, especially when supporting Aboriginal men and those for whom English is not a first language

What you will bring

• Certificate IV in Community Services (or related qualification)

• Experience supporting people in a social services environment

• Case management skills grounded in empathy, structure and good judgement

• Confidence working with people from diverse cultural backgrounds

• Understanding of local Aboriginal communities and culture

• An NT Driver’s Licence

• NT Working with children check

What we offer

• $51.37 – $55.28 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging

• SCHADS Level 4 – Above Award conditions (up to 10%)

• Remote Area Housing Benefit for eligible employees (up to $31,800 tax free)

• Entertainment Benefit (up to $2,650 tax free)

• Relocation assistance of up to $5,000 for eligible applicants

• Generous paid parental leave (12 weeks primary, 2 weeks secondary)

• Purchased Leave Scheme (up to 8 weeks)

• Five days paid leave each year to experience other programs or activities

• Flexible working arrangements

• Access to the Employee Assistance Program and wellbeing supports

• Ongoing training and development to help you grow in your role

• A career where your work genuinely changes lives in the NT

How to apply

If you’re passionate about supporting people to build stability, independence and connection, we would love to hear from you. Please submit your resume and a cover letter outlining your alignment with the role.

Applications will close as soon as a suitable candidate is secured.