Online Assistant

What you’ll be doing:

• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers, and supporting customers at click and collect. 
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help  
• Build great knowledge about our products, services and promotions to help provide recommendations 
• Working flexibly across the store as required

What makes a great Sainsbury’s Colleague: 

• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers 
• Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things 
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.  
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more 
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here.

Our current vacancy shift patterns are: 

Vacancy 1: 

Sunday 05:00-12:00

Friday 05:00-10:00

Saturday 05:00-09:00

Vacancy 2: 

Thursday 12:00-17:00

Friday  12:00-17:00

Saturday  11:00-17:00

Vacancy 3: 

Tuesday 13:00-17:00

Wednesday 13:00-17:00

Friday 13:00-17:00

Saturday 13:00-17:00

Vacancy 4: 

Wednesday 05:00-09:00

Friday 11:00-17:00

Saturday 05:00-11:00

Sainsbury’s company vision
Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us.
If you would like to hear more about our vision and values, be sure to visit our corporate page.
We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury’s is truly a ‘Great Place to Work’.