Site Support II
About this role
We are seeking an experienced, detail-oriented, and versatile professional to join our team as a Technical Services Specialist – Level II with a primary focus on IT systems support, troubleshooting, and optimization. This elevated position builds on the Level I role by incorporating increased responsibility for diagnosing complex IT issues, managing system deployments, and ensuring network and systems integrity, while still encompassing secondary responsibilities for Audio Visual (AV) and Video-Teleconferencing (VTC) support. If you are a driven individual with advanced IT skills and thrive in a dynamic, fast-paced environment, this role offers exciting opportunities to grow and contribute to innovative solutions supporting our mission! This is an onsite position in Indianapolis, IN.
Role Overview – Site Support
- Serve as a technical escalation point for diagnosing and resolving advanced IT issues, including computer systems, software applications, networked equipment, and wireless systems.
- Lead system imaging, hardware deployment, and asset documentation to ensure compliance with organizational standards.
- Take ownership of IT support tickets, ensuring timely resolution and customer satisfaction while adhering to established service-level agreements (SLAs).
- Establish and maintain detailed asset management records within a ticketing system.
- Local POC for AV system installations, upgrades, and integrations tailored to customer needs.
- Assist with AV and VTC event scheduling, setup, system testing, and real-time troubleshooting to ensure flawless execution.
- Troubleshoot and implement advanced technical solutions for AV/VTC hardware and software issues to enhance system performance and customer satisfaction.
Role Overview – Program Directed work
- Strong understanding of the Cybersecurity Maturity Model Certification (CMMC).
- Maintaining lab computers, laptops, and systems to be able to house CUI.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Company at a glance
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our portfolio of offerings integrates emerging technology into mission critical operations. Headquartered in Reston, Virginia, SAIC has approximately 23,000 employees and annual revenues of about $7.3 billion.
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