About this role
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
The Sales Coach will be instrumental in driving the performance and development of the sales team. This position provides hands-on support, training, and personalized coaching to both sales representatives and managers while helping shape and reinforce best practices, deliver impactful training sessions, and foster a culture of continuous improvement across the sales organization.
Duties and responsibilities
โข Provide individualized coaching to sales agents and managers, including development plans and actionable feedback
โข Analyze performance data to identify trends, obstacles, and areas for improvement
โข Partner with sales leadership to develop strategies that drive performance and productivity
โข Ensure adherence to established sales processes and recommend improvements based on market trends and team feedback
โข Support the implementation of tools and technologies to boost sales efficiency
โข Serve as the first line of support for agent-reported issues and troubleshooting
โข Foster a positive, high-energy team culture through motivation, collaboration, and recognition efforts
Skills and competencies
โข Strong computer skills, including comfort navigating multiple systems and learning new tools quickly
โข Proficiency with Windows-based applications and cloud-based platforms used for virtual collaboration and documentation
โข Strong verbal communication and interpersonal skills
โข Ability to adapt quickly in a fast-paced, performance-driven environment
โข Strong attention to detail and ability to follow compliance and process guidelines
โข Ability to receive feedback and apply coaching effectively
โข Strong organizational and time management skills
Minimum education and experience required
โข High School Diploma or equivalent
โข Active resident Health Insurance Producer License
โข Previous experience as a licensed sales agent handling inbound or outbound sales calls
โข Must obtain and maintain non-resident licenses as needed in: AL, AZ, CA, FL, GA, IL, MO, NJ, NY, NC, OH, PA, TX, VA, WA
โข Must successfully complete a Simulated Call Assessment facilitated by a Vendor Lead or SME before being assigned to a team
โข Required to attend all initial and refresher training sessions assigned to sales agents
โข Experience coaching or mentoring others in a sales environment is a plus
Location:
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