About this role
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
The Subject Matter Expert (SME) is responsible to collaborate with assigned class Trainer/Vendor and UHC support in accordance with the classroom job responsibilities. The SME will actively be engaged in class participation and/or activities needed to assist and motivate agents in their role.
Duties and responsibilities
โข Set up and invite Participants to team chats for learners, Trainers, and SMEs in Training Channel
โข Update daily attendance tracker
โข Monitor learner's login to Genesys/Pulse-Not Ready codes
โข Participate and observe in Simulated Practices and fishbowls
โข Observe and document agent/learner behavior
โข Submit daily Recap to Vendor/UHC support
โข Assist/troubleshoot learners with system issues
โข Proactively identifying and assisting as needed
Eligibility
1. Must be prior season returner Agents, must go through wave 0 or new hire training prior to supporting the training classroom.
2. Supervisor/Coach, must go through wave 0 or new hire training prior to supporting the training classroom.
3. Trainers
Minimum education and experience required
โข High School Diploma or equivalent
โข Active resident Health Insurance Producer License
โข Previous experience as a licensed sales agent handling inbound or outbound sales calls
โข Must obtain and maintain non-resident licenses as needed: AL, AZ, CA, FL, GA, IL, MO, NJ, NY, NC, OH, PA, TX, VA, WA
โข Must successfully complete a Simulated Call Assessment facilitated by a Vendor Lead or SME before being assigned to a team
โข Required to attend all initial and refresher training sessions assigned to sales agents
โข Experience coaching or mentoring others in a sales environment is a plus
Location:
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