Human Resource Senior Analyst

"The HR Coordinator is a frontline HR Operations role responsible for delivering high-volume, transactional HR services to employees and leaders across the Cigna Philippines site. This role supports the full employee lifecycle with a strong focus on accuracy, compliance, and employee experience in a fast-paced, highly regulated, call-center environment.
The HR Coordinator serves as a first line support resource, executing core HR processes, maintaining system-of-record data, and ensuring timely, compliant handling of employee requests from onboarding through offboarding. "Human Resource Senior Analyst

Education:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field preferred

Mandatory Skills:

• Strong attention to detail and accuracy in data and documentation

• Ability to manage multiple tasks and deadlines in a fast-paced environment

• Solid understanding of employee lifecycle processes and HR operations

• Customer-service mindset with professionalism and discretion

• Effective written and verbal communication skills

• Ability to follow defined processes while escalating risks or issues appropriately

• Comfortable working with high transaction volumes and frequent employee inquiries
  

Preferred Skills:

• Demonstrates accountability and ownership for assigned work

• Acts with integrity and respect for employee confidentiality

• Partners effectively with HR, Payroll, and cross-functional stakeholders

• Supports Cigna’s culture of transparency, compliance, and employee care

Roles & Responsibilities:

Employee Lifecycle & HR Operations

• Execute end-to-end onboarding activities, including pre-employment requirements and new hire processing for large hiring classes

• Coordinate pre-employment requirements such as SSS, PhilHealth, Pag-IBIG, TIN registration, background checks, and medical clearances

• Prepare and manage employment contracts and documentation, including fixed-term tracking and regularization monitoring

Support offboarding activities including clearance processing, termination documentation, and final pay coordination in partnership with Payroll

Employee Helpdesk & Transactional Support

• Serve as a first point of contact for employee HR inquiries via helpdesk or ticketing channels

• Respond to and resolve high-frequency requests including:

• Pay discrepancies and night differential questions

• Benefits enrollment and issue resolution

• Certificate of Employment (COE) requests

• Allowances, salary adjustments, and referral bonus administration

• Escalate complex or sensitive issues to HR Services Senior Manager, Payroll, or HRBP as appropriate

Data Management & Compliance

• Execute employee data changes and transactions accurately within Workday and other systems of record

• Ensure HR documentation meets local labor law and regulatory requirements

• Maintain audit-ready records for compliance-related requests and employee files

• Support regularization tracking and documentation for required decision points

Operational Support in a High-Volume Environment

• Support daily HR operational needs in a high-attrition, rapid-hiring call center environment

• Assist with batch processing for new hire classes and time-sensitive employee requests

• Partner closely with Payroll, Benefits, and Employee Relations teams to ensure seamless employee experience

Quezon City, Bridgetowne GBF Center 1Philippines