Idealease Service Advisor
About this role
As a family owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other to succeed. RWC Idealease is committed to the long-term development of our family members. We offer paid training and carefully mentor each technician. No matter your level when you join us, we want you to improve.
What We Offer
- Medical, Dental & Vision Insurance
- 401K Plan
- Paid time off
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
- Health and wellness
- Discounts on products and services
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Ensure that customers receive prompt, courteous, and effective service.
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
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Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Oversee administration of warranty claims as well as training and supervising of service department.
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Reinforces company policies and adheres to company standards.
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Encourages compliance with applicable laws and regulations.
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Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
Company at a glance
RWC Group is a bus and commercial truck vehicle group. We have 900 employees spread across many locations in AZ, CA, OR, WA, and AK. The company sells and leases all kinds of commercial trucks and buses to meet all of your needs. We provide a wide array services including repair, maintenance, alignment, DPF cleaning, body shop and mobile service. Our extensive parts inventory includes OEM parts from a vast list of manufacturers so we're sure to have what you're looking for. Run Right.
For interest in RWC Group Careers, please visit: www.rwcgroup.com/careers
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k plan
- Paid time off
- Growth opportunities
- Paid training
- Health and wellness
- Discounts on products and services
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