Team Support SC - Solution Center Specialist

 

What is a Solution Center Expert?

Our Solution Center experts service the Russell Cellular front line in nearly 700 retail stores through inbound call interactions.  When our field partners need help and support, credentialed overrides, creative solutions, or just simply pointed in the right direction, they will reach out to you as their lifeline.  You will use a broad range of computer systems and tools to resolve their issue while providing a wholesome positive experience each and every call.

 

What you will do in your role:

• Answer 40-100 inbound calls from Russell Cellular employees in the field daily
• Use tools, resources, and training to resolve issues
• Bring an attitude of service with a passion for helping people
• Utilize a multitude of computer systems: MS Office, Email, as well as Russell Cellular and Verizon’s internal POS/Sales systems
• Participate in various other company and team initiatives during downtime
• Advance communication capability – ability to manage multiple communication channels simultaneously such as live calls, chats, or emails.
• Strong work ethic with reliable attendance and punctuality
• Availability to work flexible hours between 8:00A.M. - 10:00 P.M. Monday- Saturday and Sunday between 9:00A.M. – 7:00P.M. (A weekend day is required)
• Professional appearance to meet company dress code standards

 

 

Come and join us and be a part of the Russell Cellular success!

 

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.