Sr Advisor, Customer/Technical Training

Digital-first learning experience design, eLearning development, and technical enablement for RSA Identity Security solutions.

The Opportunity

Join RSA Education Services and help shape the future of customer, partner, and employee enablement through modern digital learning experiences.

We are seeking a Technical Learning Experience Designer who is passionate about cybersecurity, digital learning, and innovative learner experiences. This role is responsible for designing, developing, maintaining, and continuously improving scalable learning solutions that help global audiences successfully adopt and use RSA solutions.

You will transform complex technical concepts into engaging, learner-centered experiences delivered through eLearning, interactive modules, hands-on labs, guided simulations, videos, microlearning, learning paths, assessments, and performance support resources.

This role works closely with Product Management, Engineering, Customer Success, Support, Documentation, and Subject Matter Experts to drive customer proficiency and product adoption through modern enablement practices.

Principal Responsibilities:

Learning Experience Design

• Design and develop engaging digital learning experiences for RSA customers, partners, and employees.
• Create learning journeys that combine self-paced learning, hands-on labs, knowledge assessments, performance support assets, and certification readiness.
• Apply learner-centered design, adult learning principles, and learning experience design practices to improve engagement, retention, and learner success.
• Design learning experiences that support multiple personas, roles, use cases, and skill levels.
• Continuously improve content using learner feedback, learning analytics, assessments, and business outcome indicators.

Digital Content Development

• Develop technical eLearning courses, guided simulations, tutorials, videos, microlearning assets, scenario-based exercises, and interactive learning resources.
• Design and maintain hands-on lab exercises that provide practical, realistic experience with RSA solutions.
• Partner with Subject Matter Experts to translate technical knowledge, product releases, and field insights into effective digital learning experiences.
• Use AI-powered content development tools to accelerate drafting, content maintenance, quality reviews, accessibility checks, and localization support.
• Ensure learning content remains accurate, scalable, accessible, and aligned with product releases and evolving customer needs.

Learning Technologies & Innovation

• Use modern authoring tools, LMS platforms, video tools, simulation tools, AI, and digital learning technologies to deliver scalable learning experiences.
• Contribute to learning content governance, standards, templates, and continuous improvement practices.
• Explore emerging learning technologies and recommend practical ways to improve learner engagement, content quality, and team productivity.

Enablement Effectiveness

• Collaborate with cross-functional stakeholders to ensure learning programs align with customer success, product adoption, and enablement objectives.
• Provide technical guidance and peer support to team members when needed.

Facilitation Support

• Facilitate virtual or instructor-led technical sessions when required, with primary emphasis on digital learning design and eLearning development.
• Support train-the-trainer, internal enablement, and partner readiness initiatives as needed.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, Computer Engineering, Instructional Technology, Telecommunications, or a related field.
• Ability to quickly learn complex technical concepts and translate them into clear, effective learner experiences.
• Understanding of cybersecurity fundamentals, Identity and Access Management, authentication technologies, networking, and enterprise software concepts.
• Excellent written communication, content development, and visual organization skills.
• Experience designing digital learning experiences, eLearning content, or technical enablement programs.
• Strong understanding of instructional design, learning experience design, and adult learning principles.
• Experience developing self-paced learning, interactive digital content, assessments, and learner support resources.
• Strong project management and stakeholder management capabilities.
• Highly organized, detail-oriented, self-motivated, and comfortable managing multiple priorities.
• Fluent English communication skills.
• Ability to travel up to 25%.

Preferred Qualifications:

• Experience with Articulate 360, Rise, Storyline, or similar content creation tools.
• Experience using AI-assisted content development, workflow automation, or productivity tools.
• Experience designing technical hands-on labs, simulations, certification readiness content, or role-based learning paths.
• Familiarity with RSA ID Plus, RSA Governance & Lifecycle, Authentication, MFA, Passwordless, Identity Security, orelated cybersecurity technologies.
• Knowledge of learning measurement frameworks and data-driven content optimization.
• Additional European language skills such as French, German, Spanish, or Italian are a plus.

What Success Looks Like

• Digital learning experiences drive measurable customer, partner, and employee proficiency.
• Learning content is modern, modular, scalable, accessible, and aligned with product evolution.
• AI-enabled content practices improve speed, quality, and consistency across the learning content lifecycle.
• Learners can build skills through effective self-service learning journeys, labs, assessments, and performance support assets.
• Learning programs contribute directly to customer success, product adoption, certification readiness, and business outcomes.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [email protected]. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.