Lead Retail Team Member
About this role
Retail Lead
Rosemont Market & Bakery · Cape Elizabeth
Join the team that keeps a busy Maine market running smoothly, day in and day out. As a Retail Lead, you'll step into a hands-on leadership role - sharing the workload with your Retail Manager, guiding your team through daily tasks, and helping customers find exactly what they came for (plus a few new favorites along the way).
This is a great fit for someone who loves the pace of a market, enjoys mentoring others, and is looking for a next step toward retail leadership.
What You'll Do
Lead the shift
- Keep the department running smoothly - overseeing workflow, quality control, product storage and rotation, and inventory data.
- Delegate daily projects to the team to keep things efficient and consistent.
- Step in for the Store Manager when needed, and act as a clear line of communication between the team and management.
- Help train new hires and model Rosemont's standards for the whole team.
- Open and close the market, including handling the POS system and bank deposits.
Take care of customers
- Bring friendly, attentive service to every interaction.
- Share your knowledge of the products on the shelves - where they come from and what makes them worth trying.
Keep things running behind the scenes
- Oversee inventory receiving, stocking, and storage.
- Keep department records accurate, using Rosemont's live inventory system.
- Flag inventory or delivery discrepancies to your Retail Manager right away.
- Process delivery invoices and paperwork per market policy.
- Keep the space clean, organized, and welcoming.
- Report safety concerns immediately so they can be resolved fast.
What You'll Bring
- Great communication skills - you can train a new hire and help a customer with equal ease.
- A genuine interest in Maine's local food economy, food trends, and the makers behind the products.
- A team-first attitude, with a commitment to a respectful, inclusive market for staff and customers alike.
- Experience with Catapult or similar inventory management software.
- A sharp eye for detail and consistency.
- Strong problem-solving and organizational skills.
- The ability to manage multiple projects independently.
- Reliable transportation.
- English language proficiency.
Experience & Education
- High school diploma or equivalent required; college degree a plus.
- 2+ years in retail, customer service, or the local food and farming world.
- Previous leadership experience preferred.
The Work Environment
You'll be on your feet in a lively market filled with groceries, baked goods, produce, prepared foods, and the best of what Maine has to offer. This is a full-time, in-person role at a Rosemont Market location, with a flexible schedule that includes days, nights, and weekends (set in coordination with your Store Manager). Expect a busy, energetic environment - plus occasional trainings, meetings, and certifications.
Good to Know
- Ability to lift up to 50 lbs.
- Ability to bend, twist, squat, and reach comfortably.
- Ability to stand and stay active for most of a shift.
Ready to lead with us? We'd love to hear from you.
Company at a glance
We are six locally sourced markets conveniently placed throughout Greater Portland that supply fresh and tasty food to a community of loyal customers. In addition to our markets, our “Mothership” headquarters in Portland, Maine is home to our state-of-the-art production kitchen and distribution warehouse.
Inspired by a European-style grocer, our locally sourced markets are a small footprint in the hearts of our communities. Designed to serve customers who enjoy shopping daily, or multiple days a week, to source the freshest ingredients for each of their meals. Our customers build relationships with our employees, allowing for trusted recommendations and meaningful conversations about food.
In addition to serving our communities, Rosemont Market and Bakery is committed to supporting our local food system. Fifteen years ago when we opened our first market on Brighton Avenue, we would walk the rows of the Portland Farmer’s Market and invite farmers to sell us what was left from that day’s haul. Today, many of those farmers remain valuable Rosemont suppliers and some of our closest friends. At present, over 60% of the products in our markets are grown or produced in the state of Maine. Here at Rosemont, we are committed to our role in making local food accessible to our communities.
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