Field Technician- IT
About this role
About Job
Join the team at Rogers-O'Brien Construction as a proactive and technically skilled Field Technician- IT. In this role, you will provide critical IT support for our teams both in the field and the regional Dallas office. If you thrive in fast-paced environments, enjoy hands-on problem solving, and are passionate about helping teams stay connected and productive, this position is ideal for you.
You will play a vital role in maintaining and improving our technical operations, supporting jobsite mobilizations, and delivering high-quality helpdesk support to employees across the company. This on-site position requires in-person support due to the hands-on nature of the role, making remote work unavailable. Your contributions will be essential in enhancing efficiency, reducing downtime, and aligning with Rogers-O’Brien’s strategic objectives.
Skills & Qualification
- Bachelor’s degree in Computer Science preferred; equivalent experience considered
- 3–5 years of relevant IT support experience required
- CompTIA A+ or Tech+ certification preferred for validating foundational IT skills
- Ability to meet company driving requirements to operate a company vehicle
- Physical capability to lift up to 20 lbs and adapt to changing work environments
- Strong critical thinking skills to effectively analyze and resolve IT issues
- Exceptional communication skills are essential for clear interactions with users and vendors
Responsibilities
- Deploy and support workstations, hardware, and network setups at jobsites and offices to ensure seamless IT operations
- Provide on-site support for technical issues that cannot be resolved remotely, ensuring minimal disruption to field activities
- Troubleshoot and resolve connectivity issues such as VPN, remote tools, and ISP problems to maintain uninterrupted service
- Lead equipment setup, repairs, replacements, and IT demobilizations to facilitate efficient jobsite transitions
- Conduct field visits to assess equipment and system performance, ensuring reliability and operational readiness
- Supervise IT interns during mobilizations and training, fostering skill development and effective team support
- Coordinate with project teams and identify improvement areas with IT leadership to enhance overall IT processes
Company at a glance
Welcome to RO, where we’ve set the gold standard in building in Texas for over 55 years. Our steadfast commitment to quality and innovation has made us the go-to choice for building projects across the state, as we continually work to establish ourselves as Texas’ Premier Builder. We take immense pride in our Texas roots and are devoted to enriching our communities. With offices strategically located in Dallas, Houston, Austin, San Antonio, and Waco, we’re more than builders. We’re neighbors, committed to elevating the Texas skyline and improving our shared quality of life.
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