IT Support Technician

About Rivet
Rivet is an American company building integrated task systems — fusing hardened hardware with software, sensors, AI, and networking — for industrial workforces and defense personnel. We create capabilities that multiply the effectiveness of every individual and withstand the world’s toughest environments.

We serve the people who build, operate, maintain, and defend our way of life. From technicians and engineers to first responders and service members, they embody the hard work, ingenuity, and meritocratic values that drive Western prosperity. Yet too often they are forced to rely on outdated tools that fail under modern pressures. Rivet exists to reset that priority.

At Rivet, you’ll join a mission-driven team that fuses disciplines to deliver decisive outcomes where they matter most. Whether shaping our technology, strengthening our partnerships, or building our culture, every role here contributes to equipping the front lines with the modern systems they deserve.

Work Authorization Requirement: Due to the nature of our business and compliance with federal regulations, all candidates must be a "U.S. Person". Upon hire, you will be required to provide documentation verifying your status as a U.S. Citizen, a lawful permanent resident, or a protected individual under 8 U.S.C. 1324b(a)(3).

Summary

The IT Support Technician at Rivet is the operational backbone of our internal technology environment. You are the first line of response when systems go down, machines need to be fielded, or connectivity fails — and at Rivet, those moments cannot wait. This role sits at the intersection of urgency and precision: keeping our team operational so engineers, program managers, and mission-facing personnel can stay focused on what matters. You will own the daily IT support tempo for the organization — resolving user issues quickly, standing up new workstations, and maintaining the network reliability our teams depend on. Success here means zero tolerance for unnecessary downtime, a bias toward action, and the technical competence to solve problems the right way the first time.

Responsibilities

• Work with the INFOSEC team to manage internal IT support requests — triaging, resolving, and escalating issues with speed and precision

• Image, configure, and deploy workstations and laptops for new and existing team members

• Troubleshoot internet and network connectivity issues including LAN/WAN, Wi-Fi, VPN, and DNS

• Manage user accounts, access provisioning, and password administration via Active Directory / Azure AD

• Configure and support internal endpoint tools

• Maintain accurate records and contribute to internal documentation and runbooks

• Track and manage IT asset inventory through the full hardware lifecycle

• Enforce IT security policies and best practices across the organization

• Identify recurring failure points and surface systemic fixes — not just one-off patches

Requirements

• 1+ years in a help desk, desktop support, or IT support role

• Hands-on experience with Windows 10/11 and macOS.

• Working knowledge of TCP/IP networking, DNS, DHCP, and Wi-Fi troubleshooting

• Experience with Microsoft 365 administration, and remote support tools

• CompTIA A+ or Network+ certification preferred, or actively pursuing

• High sense of ownership — you follow through, document clearly, and don't leave problems half-solved

• This position requires U.S. citizenship due to contract obligations; ability to obtain security clearance

EOE

Compensation may vary within the posted range based on relevant experience, skills, education, and other job-related factors. In addition to base salary, this role may be eligible for equity and other forms of compensation. Eligible employees also receive a competitive benefits package, including unlimited PTO.

Rivet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law. Certain roles may require U.S. Person status, security clearance eligibility, or other requirements imposed by law or government contract.