Service Referral Navigator
About this role
Program Description
In this new Clinical Support Program, Rising Ground will embed licensed professionals specializing in mental health, substance misuse, and intimate partner violence directly into child protective work in Brooklyn. These clinicians will collaborate closely with ACS staff and families to assess needs, provide tailored service recommendations, and ensure families are connected to appropriate supports. By integrating clinical expertise into frontline decision-making, Rising Ground will play a vital role in enhancing child safety and strengthening family outcomes across the borough.
About the Role
The full-time Service Referral Navigator serves as expert in identifying Brooklyn based resources for families supported through the CSP program. The navigator works collaboratively with the CPS team and the Rising Ground CSP clinical team, identifying appropriate service providers based upon specific needs identified, making referrals and appointments for families, and providing warm hand offs to community-based providers.
This position requires daily in-person presence at the ACS field offices in Brooklyn and travel within the community to community based providers. Occasional travel to other agency sites or meetings may also be required.
What You’ll Do
- Create and maintain a database of internal and community-based providers to meet the needs of families supported
- Create relationships with Rising Ground’s Access and Referral Department, internal programs, and community-based providers, ensuring that families supported have appropriate and timely access to care
- Ensure that warm handoffs occur in making referrals
- Act as a conduit for Rising Ground CSP clinicians and ACS Child Protective Specialists to ensure that Facilitate trainings as needed
- Participate in all relevant internal and external meetings
Your Qualifications
- Associates Degree minimum (Required)
- Meaningful commitment to partnering with families in a healing-centered, family-driven, anti-oppressive way
- Highly organized, self-motivated worker who can easily manage competing demands
- Creative problem-solver who anticipates challenges and seizes opportunities for collaboration
- Familiarity with Connections preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Supervisory Responsibility
No
Work Environment:
Clinic/Field/Corporate Office
Position Type/Expected Hours of Work:
This is a full-time position. Days may vary and hours of work in specified Brooklyn ACS Offices. Work hours are 9:00 am - 5:00 pm, 10:00 am - 6:00 pm,.
Additional Requirements:
- Authorized to work in the U.S.
- Ability to work in-person in New York City (NY)
- Ability to travel to other Rising Ground sites (if required)
- Ability to travel into the community
Equal Employment Opportunity Statement
It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.
By signing below, I acknowledge that I have fully read and understand my expectation to meet the requirements, essential functions, and duties of the position and represent that I am capable of doing so in a satisfactory manner.
Company at a glance
Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity.
With an annual budget of $203 million and 101 programs at 138 sites throughout the New York City and lower Westchester area, we deliver dedicated support to promote safe environments for children and help families thrive through our family stabilization, family foster care and adoption programs; innovative special educational programs that advance learning from early childhood through high school; result-focused programs that help court-involved youth change the trajectory of their lives; caring services that promote independence for children and adults with developmental disabilities; and pro-active community health initiatives that foster well-being. Across programs, we continually engage new, innovative techniques and implement evidence-based models to increase our impact and promote better outcomes.
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