IDD - Assistant Residence Manager

• Support the Residence Manager in ensuring the program is adequately staffed, effectively operated, and provides consistent, high-quality services.

• Assist with the recruitment, interviewing, onboarding, supervision, coaching, and ongoing performance management of residential staff.

• Coordinate staff schedules, supervision meetings, training, competency development, and maintenance of required training records.

• Observe and monitor staff performance to ensure individuals’ Life Plans, goals, behavioral supports, and daily activities are implemented effectively.

• Ensure residential programs comply with applicable federal, state, local, OPWDD, and organizational regulations, policies, and quality standards.

• Monitor the health, safety, and well-being of individuals, including medication records, medical appointments, follow-up care, and coordination with nursing and other clinical providers.

• Ensure incidents, injuries, medical concerns, and other required events are accurately documented, reported, reviewed, and followed up on within established timeframes.

• Monitor daily documentation, Foothold records, billing information, progress notes, and other program records to ensure accuracy, completeness, and timely submission.

• Conduct required program monitoring activities, including unannounced visits, quality reviews, and follow-up on identified corrective actions and improvement needs.

• Build and maintain positive, professional relationships with individuals, families, guardians, advocates, staff, healthcare providers, and other stakeholders.

• Promote a person-centered, culturally responsive environment that supports individuals’ rights, independence, community participation, education, employment, and personal goals.

• Provide leadership and operational support in the absence of the Residence Manager, ensuring each shift is effectively managed and quality services are consistently maintained.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

• Minimum of Associate's Degree in Human Services or related field preferred.
• 2 years’ experience working in a similar environment.
• Knowledge of Intellectual/Developmental Disabilities 
• Must have a clean NYS Driver’s License
• AMAP and First Aid/CPR/AED certification a plus
• Must have a valid driver’s license from tri-state area (NYS Preffered)
• Skilled with Microsoft Office Suite, especially MS Word and MS Outlook

Work Environment

Residential

Position Type/Expected Hours of Work

On-site. This is a full-time non-exempt position. Assistant Residence Manager may be required to work several evenings per month and may be required to work extra hours to complete work.

Benefits & Compensation

• Competitive salary structure

• Health, dental, and vision insurance
• 401(k) with company match 
• PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
• Remote / flexible work options (If applicable)

Additional Requirements

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NYC)
• Ability to travel to other Rising Ground Sites (if required)

Equal Employment Opportunity

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.