About this role
Job Description:
The Portfolio Delivery Manager will report to the Director of Operations India and support the successful delivery of Rightsline implementation, upgrade, and advancement projects. The role combines hands-on project delivery, customer engagement, project governance, and people management responsibilities. The individual will lead a small team of Delivery Leads while ensuring successful execution of customer projects, proactive risk management, and high-quality service delivery.
Key Responsibilities:
• Manage and mentor a team of Delivery Leads, providing guidance, coaching, workload prioritization, and performance feedback.
• Oversee multiple concurrent implementation and advancement projects.
• Create, maintain, and monitor project plans, milestones, risks, dependencies, and status reports.
• Act as the first level escalation point for project delivery issues and coordinate resolutions with leadership.
• Monitor project health, delivery KPIs, customer commitments, and implementation timelines.
• Facilitate project governance, customer status meetings, and internal delivery reviews.
• Partner with Solutions, Product, QA, and Enablement teams to ensure successful project execution.
• Manage project scope, change requests, and delivery risks.
• Track billable and non-billable utilization, project progress, and delivery milestones.
• Support continuous improvement initiatives and contribute to delivery best practices.
• Coordinate with third-party vendors and integration partners where required.
- Collaborate with cross-functional teams
- Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks
What You Bring:
• Bachelor’s degree in business, Information Technology, Engineering, or related discipline.
• 5–8 years of experience in SaaS implementations, Professional Services, Project Management, Delivery Management, or Customer Success environments.
• Minimum 2 years of experience leading or mentoring project teams.
• Experience managing multiple customer-facing software implementation projects.
• Strong stakeholder management and customer communication skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Experience with Agile or Hybrid Agile delivery methodologies.
• Jira project management experience preferred.
• PMP, Prince2, Scrum Master, or equivalent certifications preferred.
• Strong working knowledge of Microsoft Office and Google Workspace.
Success Measures:
• On-time delivery of assigned projects
• Customer satisfaction and stakeholder feedback
• Effective management of project risks and escalations
• Team performance and delivery quality
• Successful execution of multiple concurrent implementations
Work Environment & Expectations:
- Noida/NCR based
- Demonstrates flexibility to work in required shifts.
- Compliance with security and remote working policies
Compensation & Growth:
Competitive compensation aligned to market standards with strong career growth opportunities.
Life at Rightsline India:
At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success. We offer a structured yet flexible work environment that balances performance with employee well-being. Our benefits framework for India includes:
- Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws
- Comprehensive Group Medical Insurance covering employees and their eligible dependents
- Group Personal Accident Insurance for enhanced financial security
- In-office meal benefits, including sponsored breakfast, lunch, and evening snacks
- Hybrid work model with clearly defined collaboration days
- Flexible working hours, role-dependent
- Structured and transparent leave policy
- Career growth and advancement opportunities within a rapidly scaling global SaaS organization
- Continuous learning, upskilling, and leadership development support
- Quarterly employee engagement initiatives, along with celebrations and recognition programs
You will work alongside a globally connected team with strong leadership support and collaborative cross-functional exposure. We encourage proactive thinking, ownership, and initiative—ideas are welcomed, and execution is supported. As a people-first organization, we are committed to building a high-performance culture where growth, accountability, and innovation go hand in hand.
Hiring Process:
- HR Screening
- Technical / Functional Interview
- Leadership Round
- Offer Rollout
Information Security & Compliance Responsibilities:
- Adhere to ISMS policies and procedures
- Protect confidential and customer data
- Report security incidents
- Participate in compliance trainings and audits
Data Privacy & Confidentiality:
Employees must ensure proper handling of sensitive data in line with company policies and applicable laws.
Access & Control Responsibilities:
- Follow role-based access control principles
- Safeguard credentials
- Ensure authorized system usage
Equal Opportunity Statement:
Rightsline is an equal opportunity employer committed to diversity and inclusion.
Disclaimer:
This JD outlines responsibilities including compliance with company policies and may evolve based on business needs.
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