About this role
Who we are?
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
We are seeking an Inside Sales Representative for SIMTAB Neos, a division of Richelieu Hardware, to support the growth of our industrial operations. Reporting to the Sales Director, Industrial Division, the successful candidate will play a key role in supporting the outside sales team and enhancing the customer experience by efficiently managing inquiries, orders, and sales opportunities, while actively promoting our value-added solutions.
More specifically, the main responsibilities of the position are to:
- Provide information and guidance to customers by phone, at the service counter, or via email;
- Work closely with our outside sales representatives;
- Process customer orders and manage incoming orders;
- Respond to, enter, process, and follow up on customer requests;
- Deliver outstanding customer service;
- Promote value-added products and services;
- Keep customers informed about product information, availability, and delivery status;
- Perform any other duties related to the position.
Requirements :
- Minimum of 3 years of experience in customer service;
- Comfortable using computers and common software applications (Microsoft Office Suite, Outlook, AS/400, etc.);
- Strong numerical aptitude and comfort working with figures;
- Bilingualism (French and English);
- Self-motivated, resourceful, and able to work independently.
The ideal candidate is a person who…
- Excellent communication and interpersonal skills;
- Commitment to the company’s objectives and alignment with Richelieu’s culture and values;
- Strong team spirit and the ability to collaborate effectively with employees at all levels;
- Sound judgment and the ability to remain calm in a fast-growing environment where priorities and requirements can change quickly;
- Strong ability to manage multiple priorities and meet deadlines;
- Excellent analytical, planning, organizational, and follow-up skills;
- High level of integrity and respect toward colleagues and team members
What we offer
- A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
- A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
- Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
- Competitive compensation: We offer competitive base compensation based on the market.
- Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
- Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
- Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
- Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your
We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
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