Manager-Business Development (Air & Ocean)

1. Sales & Business Development:

· Responsible for execution of sales plan and achieve the sales target assigned

· Analyse and understand customer's requirement and offer them best solutions to meet their requirement

· Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received

· Conducting research about the client’s background, turnover, strengths, weakness, products through online/offline information

· Maintain long term relationship with old and current customers to generate additional revenue for the organization

· To work closely with the Sales Head to drive the organizations growth, product development and geographical spread

· Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers

· Participate in identifying corporate sales planning and strategies

· Identify and enlarge Targeted Customer Base and Industry

2 Customer Relations:

· Develop strong customer relationships through regular visits or timely response to their queries.

· Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer stickiness/ retention.

· Work in coordination with Pricing/ Procurement team to provide best possible quote to customers as well as secure good margin for the company too

· Ensure timely redressal of pre & post sales customer queries, grievances and escalate issues whenever required

· Ensure regular visit to all key customer to maintain smooth relationship

3 MIS & Documentation:

· Ensure adherence to SOP’s formulated and strive continuously to improve the same · Ensure timely submission of all required MIS to management

· Responsible for safeguarding of all documents related customer, orders, specifications, etc

· Ensure separate files for each customer is maintained and any document is easily available at anytime

4 Team Development:

Ensuring Proper training, mentoring, coaching is given to the team members thereby contributing to the organizational success.

• Qualification: Graduate, PG/MBA Preferable
• Years of Experience: 10 +